Customer Services Executive

19 hours ago

East Grinstead, United Kingdom ILG (International Logistics Group) Full time

**Your Role**: Due to growth, diversification and expansion in the scope of our operations, we’re looking for a Customer Services Executive to provide a helpful, friendly and professional service to our Delivery customers. - Ensure that all queries are actioned in line with client SLA and Standard Operating Procedures - Take full ownership of queries from the point of first contact through to resolution, using the appropriate escalation channels where appropriate - Responsible for communicating any issues/information that may impact the delivery of service - Carry out thorough investigations and accurately process claims and credit notes where necessary - Provide proactive exception management, keeping the customer fully informed of any issues affecting their delivery - Book and track 3rd party collections, imports and pallet shipments **About You**: To join the team, you’ll need: - Fluency in both English and Polish languages, written and verbal - Previous knowledge and experience of logistics (desirable) - Previous client servicing experience, working to deadlines and SLA commitments - Confident telephone manner - MS Office skills, particularly Excel & Outlook - Proven track record of managing large volumes of queries, both inbound and outbound - Good interpersonal skills to build relationships with clients - Ability to deal with client complaints professionally and efficiently - Proven ability to work effectively as part of a team Ideally, you’ll have previous knowledge and experience of warehousing and distribution, but this isn’t essential. Job Applicants Privacy Policy > **The Benefits**: - Salary of £21,849 to £26,129 per annum, dependent on experience - Bonus scheme - Pension, life assurance and Healthshield - Care Package and Discount Perks - Following successful probation period opportunity for hybrid working in line with ILG policy up to 50/50 remote / office working - 22 days’ holiday rises to 25 days after two full years, plus Bank Holidays with the option to buy / sell holiday - Staff member of the month awards - A dedicated platform for learning and development - Birthday leave

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