Customer Services Executive

1 day ago

East Grinstead, United Kingdom ILG (International Logistics Group) Full time

**About ILG**: Are you a Customer Services Executive looking to increase your skill-set? If so, we’d love to hear from you. **Your Role**: - Build a strong understanding of customer’s bespoke requirements - Responsible for resolving day to day queries including correspondence relating to those orders with the customer and other ILG departments - Utilise the client and in-house hosted ticketing system to provide updates on client queries within the agreed SLA - Work in close liaison with Customer Services, Warehouse Team Leaders and externally with customers to facilitate for smooth running of all contracts - Responsible for managing live chat, dealing with any inbound queries and passing these onto the relevant departments within agreed timeframes **About You**: To join the team, you’ll need: - Fluency in both English and Polish languages, written and verbal - Customer service experience, including working to deadlines and SLA commitments - Experience of having financial responsibility - Strong MS Office skills, particularly Excel and Outlook - Great written and verbal communication skills - Strong interpersonal and relationship building skills Ideally, you’ll have previous knowledge and experience of warehousing and distribution, but this isn’t essential. Job Applicants Privacy Policy > **The Benefits**: - Salary of £21,849 to £26,129 per annum, dependent on experience - Bonus scheme - Following successful probation period opportunity for hybrid working in line with ILG policy up to 50/50 remote / office working - Pension, life assurance and Healthshield - Care Package and Discount Perks - 22 days’ holiday rises to 25 days after two full years, plus Bank Holidays with the option to buy / sell holiday - Staff member of the month awards - A dedicated platform for learning and development - Birthday leave

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