2025 Level 3 Pensions Administration Apprenticeship

**Description**:
**WTW**

**Difference makers**

Begin your career with WTW where every step is an opportunity. Join a company with global scale and diverse perspective where you can deepen our collective insight, set the bar high and succeed your way.

Whichever early careers program you join, you’ll go into a role with real responsibilities, exposure to client assignments and the opportunity to build up valuable experience. With WTW behind you, you’ll learn and develop the skills to succeed in your chosen role.

**Where you means all of us**
We’re proud of our culture and commited to making a real impact for our clients and colleagues. That’s why we constantly challenge ourselves to grow our inclusive culture and create a place where we’re bolder together. Our inclusion networks help us to live our values and our defined inclusion and diversity commitments improve and measure our progress. For you, this means joining a company where you can bring your whole self to work.

**Your future in sharp focus**

We leverage the global view and local expertise of our 46,000 colleagues serving 140 countries and markets to transform tomorrows. At WTW, you’ll tackle challenges with the help of a diverse, expert global team and identify strategic solutions that move us - and the world’s most powerful organisations - forward.

**The Team**

WTW’s Outsourcing GB is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, the UK and the US. We have worked with some of the world’s leading organisations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.

**The Role**

**Level 3 Pensions Administration Apprenticeship Programme**

**Location: Leeds**

**Closing Date: 1st November 2024**

The role of an Apprentice Pensions Administrator is to work within an administration team servicing both member and client queries in relation to occupational pension schemes.

**Performance Objectives**:
Excellence
- Communicate effectively with clients/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.
- Consistently provide a quality customer experience to clients/members.
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
- Deal with simple queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problem and potential complaint cases.
- Ensure complaints procedure is adhered to and that all complaints are immediately notified to a Senior Administrator.
- Seek clarification where errors are made.
- Monitor own workflow to ensure service levels are achieved.
- Accurately perform manual calculations.
- Know and live the firm’s values.

People
- Assist the wider team in more complex/project work when required.
- Support colleagues for holiday cover and workload peaks.
- Accountable for own development, identifying and raising any learning needs with Senior Administrator.
- Update and maintain skills matrix.

Clients
- Help to provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand.
- Develop knowledge of clients’ pension schemes.
- Build a relationship with the clients.
- Be a point of reference for standard automated cases.

Financial
- Ensure timely completion of timesheets.
- Ensure chargeable hours targets are met.

**Qualifications**:
**Training & Qualifications**

This Apprenticeship is an 18-24 months programme where you will be provided on the job training and a highly competitive study support package for the Award in Pensions Essentials (APE). This qualification is designed to support and acknowledge the training and development of new pension administrators or those who need an introduction to pensions. You will be fully supported by WTW and our official government approved Training Provider throughout the duration of the programme.

**The Requirements**
- Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent.
- Able to work to a high level of accuracy.
- Able to work well under pressure and meet targets.
- Interpersonal skills to include good written and verbal communication.
- Customer and quality focussed.
- Computer literate.

**The start date for the UK Apprenticeship Programme will be September 2025.**

**The Application Process**

Stage 2: Online testing

Stage 3**:Invitation to complete online assessment and a video interview

Stage 4: Virtual assessment centre - this is an opportunity for you to meet with members of the team and for the team to understand your strengths, preferences, and motivations. The assessment will take place virtually, and there will be an opportunity for you to ask questions.