Client Referral Coordinators

4 days ago

Middleton St George, United Kingdom Priory Central Services Full time

When you join Priory you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the health and social care landscape across the UK.

New and exciting opportunities have arisen to work as part of an expanding team in our 24/7 Contact Centre, presently based in Darlington. We have **four full time (37.5 hours)** **roles, and one **Part Time role (16 hours)** - as **Client Referral Coordinators**. This role is office based with possibility of home working during unsociable hours.

The **Client Referral Coordinators **will work as part of an expanding Team in our 24/7 Contact Centre based in Middleton St George, Darlington. Role includes dealing with inbound and outbound enquiries to support services across the Priory Group. First class customer service skills, a professional telephone manner, computer skills and the ability to achieve Centre KPI’s are necessary. Flexibility will be required with various shift patterns between 8am and midnight on a rotating shift pattern across 7 days. This includes working weekend and unsocial hours.

**Client Referral Coordinator Duties include but not limited to**:

- Deliver first class customer service to all internal and external Clients
- Ensure all enquiries are logged and updated on the appropriate database in line with agreed processes and SLA’s
- All enquiries and referral calls must be progressed using sales through service training received
- There will be a requirement to be flexible on shift patterns of the 24/7 operation

**What we'd like from you**:

- Excellent verbal and written communication skills, attention to detail
- Experience in a contact centre environment is desirable
- First class customer service skills and professional telephone manner
- The ability to establish client needs by asking effective questions
- Positive, organised and self-motivated
- Driven and decisive with a track record of exceeding targets
- Healthcare experience is desirable, but not essential
- Strong computer skills and the ability to capture information accurately

**What we'd like to offer you**:

- Competitive Salary
- 25 days annual leave + Bank Holidays + 'Birthday Day' Off
- Online discounts and cashback rewards
- SMART pension
- Technology scheme (qualifying period)
- Cycle to work scheme (qualifying period)
- Employee referral scheme
- Career pathways programme & Apprenticeships

Please note that the location of this vacancy is fairly remote and may be difficult to access via public transport so a driving licence or own transport would be an advantage. There will be an expectation that you are able to get to work outside of the hours of public transport operation.

We reserve the right to close the vacancy ahead of the closing date if a successful applicant is appointed.

  • Client Referral Coordinators

    1 week ago

    Middleton St. George, United Kingdom Priory Central Services Full time

    When you join Priory you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the health and social care landscape across the UK. New and exciting opportunities have arisen to work as part of an expanding team in our 24/7 Contact Centre, presently based in Darlington. We have two full time (37.5 hours)...

  • Client Coordinator

    2 days ago

    Middleton, United Kingdom Pure Innovations Ltd Full time

    **Main purpose of the Job**: The post holder will be responsible for a caseload of clients and new referrals as determined by the responsible Team Co-ordinator. The post holder will complete annual reviews and initial assessments for new clients as well as facilitate any new support needs that may arise with the support of the Team-Co-ordinators and...

  • Referrals Coordinator

    2 weeks ago

    St Leonards-on-Sea TN DT, United Kingdom Every Little Thing Full time £62,400 - £72,800 per year

    Job Title: Referrals CoordinatorLocation: St LeonardsHours: 28-30 hours per weekSalary: £13-£14.50 per hour depending on level of skill, knowledge and experienceExpected start date - 5th Jan 2026About UsAt Every Little Thing, we specialise in supporting adults with mental health and community support needs. Our approach is creative, person-centred, and...

  • Referral & Information Coordinator

    1 week ago

    St Helens, United Kingdom St Helens Borough Council Full time

    We Are St Helens Borough Council Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do...

  • Client Care Coordinator

    10 hours ago

    St. Neots, United Kingdom Cromwell Vets St Neots Full time

    **Client Care Coordinator (Veterinary Receptionist)** **Salary: £10.53 per hour** **Location: Cromwell Vets, St Neots** **Job Type: Permanent** **Hours: 27.25 per week.** - Are people, pets and positivity your thing?_ If so, we would love you to join our fantastic front-of-house team as our new Customer Care Coordinator! At Cromwell Vets we pride...

  • Veterinary Surgeon

    1 week ago

    Middleton St George, United Kingdom Medivet Group Full time £60,000 - £100,000 per year

    Medivet Darlington Middleton St George are looking for a Veterinary Surgeon to join this talented team. We are lucky to be in located in the very attractive market town of Darlington, County Durham. The town offers easy access to great transport links by rail and road. Or, for domestic or international trips is only a short commute to Teesside International...

  • SPA Referral Coordinator

    1 week ago

    St Albans, United Kingdom NHS Full time

    A regional health service provider in St Albans is looking for an administrator to manage all incoming communications. Responsibilities include answering calls, directing referrals, and managing data input for patient records. The position requires strong communication skills, IT proficiency, and the ability to work under pressure. Successful candidates will...

  • Health Referral Administrator

    2 weeks ago

    St. Austell, United Kingdom GLL Full time

    GLL is looking for a Health Referral Administration Assistant to work and support the Healthwise in the sport and leisure facilities across Cornwall. If you have the skills and ambition to join us as a Health Referral Administration Administration Assistant, there's never been a more exciting time to join us. The Health Referral Administration role is...

  • Client Response Coordinator

    6 days ago

    St Helens, United Kingdom RG Setsquare Full time

    Client Response Coordinator 💰 £25,000 - £28,000 | 🏠 1 day WFH per week | 📅 33 days holiday (incl. BHs) We're looking for Client Response Coordinators with strong customer service experience - whether from call centres, telecoms (O2, BT), insurance (Direct Line), NHS, or similar backgrounds. Shifts: 5-week rolling pattern Week 1: 7-3 | Week...

  • SPA Referral Coordinator

    1 week ago

    St Albans, United Kingdom Transformationunitgm Full time

    A healthcare organization in St Albans is looking for a full-time Administrator to join their Single Point of Access Service. The ideal candidate will manage communications, establish referral priorities, and facilitate effective service delivery. A good education, organizational, and customer care skills are essential. Training will be provided, and the...