Commercial Real Estate Specialist

Are you a skilled Commercial Real Estate Specialist, with regulated mortgage experience, looking to rise to a new challenge? Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Commercial Real Estate Specialist with proven experience in customer service and mortgage administration, both in a commercial and regulatedloans environment. If you are open to a new opportunity and would like the chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you. **As a Commercial Real Estate Specialist, your main responsibilities will include**: - Delivering accurate and timely processing of loan administration activities - Regular communication with customers and clients - Conducting all primary servicing activities - Effectively handling inbound and outbound customer and third-party calls, offering excellent customer service at all times - Discussing and negotiating arrears positions e.g. arrangements, capitalisation, loan workouts, shortfall sales etc. - Monitoring agreed strategies to ensure they are complied with and taking further action in accordance with the primary and special servicing manuals where appropriate - Creating and submitting referrals to the line manager for all requests outside mandate **Benefits**: - Private medical insurance - Salary Sacrifice Pension matched up to 8% - 25 days holiday with length of service - Season ticket loans - Discounts in local shops - EAP - Enhanced maternity and paternity - Wellbeing days - Volunteering days - Eye care - Payroll Giving - Reward & Recognition Program - Discounted RAC vehicle breakdown - Discounted gym memberships - Life Assurance **Essential Skills** We are looking for a Commercial Real Estate Specialist who has prior exposure to operational loan management, who can consistently deliver outstanding customer service and has a rudimentary understanding of relevant regulation and associated legislativepolicy and the impact this has on the role, particularly as they relate to loan and regulated mortgage products. - Insolvency/Collections - The ability to understand and appropriately utilise systems and processes for the benefit of debt collection. - Legal and Compliance - The ability to understand and utilise legislative requirements for the benefit of the organisation. - IT knowledge - The ability to understand and utilise technology to achieve required position outcomes. - Risk - The ability to assess and mitigate risk for the benefit of the organisation. - Customer service and commercial awareness - The drive to understand, agree, and satisfy customer requirements (internal and external) and deliver a high-quality service to them. Also, an awareness of the commercial impact of what you do. **Desirable Skills** In addition, to the above, the following skills are desirable: - You will need to be self-reliant and self-motivated. - You will be detail orientated and able to work to tight deadlines. - You will "take ownership" of the responsibilities allocated to you - You will have the ability to form productive relationships at all levels. - You will have strong English verbal and written communication skills - You will be enthusiastic, and a positive member of the team recognised by your colleagues as a valued and effective team player. - You will be required to work within established internal controls and maintain a high standard of quality across all your tasks. - You will be accurate in your work, well organised, and reliable. - You will need good knowledge of Microsoft Excel. - Knowledge of Phoebus will be of benefit but not essential. **About Company** As one of the most successful third-party loan servicing companies in the UK, with just over £18 billion of assets under management, our experienced teams have the expertise to manage loan portfolios across a range of asset classes. Whether it's full end-to-endservicing through the complete lifecycle of loans or support with one element, we can help. Some of the services we can provide include Primary Servicing, Special Servicing, Master Servicing, Standby Servicing, and Asset Management. Standard & Poors GlobalRatings ranks us as one of the highest rated primary and special servicers of residential mortgages in the UK, and Mortgage Finance Gazette named us 'Best Loan Servicer 2021'.