Workforce Management Administrator

2 weeks ago


Clapham, United Kingdom Serco Plc Full time

**Job title**: Workforce Administrator
**Location**: Yarls Wood IRC
Working Hours / Contract Type Full time, 40 hours per week, permanent
**Salary**: £26,200
Here at Yarls Wood Immigration Centre we are looking for a Workforce Management Administrator to join our team. The role of the Workforce Management Administrator is to work as part of a team, ensuring effective management of staff leave and scheduling. They need to ensure leave is reviewed in a timely manner and actioned in line with company policy and effectively capture any shifts that are to be scheduled on the company’s in-house system.
**Key Accountabilities**:
Managing staff leave, ensuring to adhere to a leave threshold system and being the point of contact for staff with leave queries.
Overseeing and responding to the functional inbox.
Agreeing shift swaps amongst colleagues and actioning on the system.
Working closely with the Detail Coordinator, to help in agreeing overtime with staff if required.
Ensuring training dates for staff are added to the staff schedule on the system.
Updating and maintaining staff information, such as contact details and lateness reports.
Contribute to the delivery and achievement of all performance measures, contract outcomes and locally agreed targets including KPI’s/CDIs as outlined in your personal development review.
Adhere to the Code of Conduct.
**What you will need**:
GCSEs - Maths, English
Strong IT literacy - competence and ability with excel in patricular is important in this role
The ability to communicate effectively both verbally and in writing, with all grades
Collaborative team worker
Solid organisational skills, with the ability to coordinate workload based on deadlines
Sound ethical and professional standards
Confident and credible
Can demonstrate ability/experience in working within a busy environment.
Must be able to multi-task varied and demanding workloads.
Experience managing schedules and rotas to ensure optimal coverage and efficiency.
At all times maintain professional boundaries and adhere to the Serco Code of Conduct and local policies and procedures.
What we offer
Pension - up to 6%
Employee Assistance Programme
Chance to contribute to innovation in the Immigration sector
A company passionate about diversity and inclusion
A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
A safe and supportive culture
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.


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