Application Support Lead

2 weeks ago


Bridgwater, United Kingdom Bridge of Hope Full time

Ensuring effective management of IT incidents and requests to their resolution, minimising impacts to citizens and stakeholders.
- Taking a lead role in their identified area to maintaining excellent stakeholder and supplier relationships, alongside effective performance to SLA
- Provide leadership, direction, management, and development to the team
- Provide expert advice and act as identified area lead to deliver effective business systems to their supported departments.
- Play a lead role in managing the software upgrades and disaster recovery tests of key IT systems
- Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures, and standards
- Co-ordinate and lead Heads of Service Stakeholder leaders and IT colleagues to deliver business systems support for their identified area to enable service delivery requirements



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