Tenancy Manager

**Tenancy Manager**

**This is a full time position Monday to Friday, 8:30am to 5.30pm**
**Hybrid working blended between our Byfleet office and remote home working arrangements (2 days in the office)**

**Basic Salary up to £22,000 per annum, depending on level of industry experience,**

**PLUS monthly commission scheme where you can earn an additional £2,000 per annum**

The Stirling story began in 1873 and since then, our estate agency has stood the test of time through every high and low of the property market. We are proud of our heritage, and the experience it means we are able to provide all our clients. Our wide rangeof services include residential sales, lettings, land & new homes, commercial properties, property management, chartered surveying, property development and maintenance, as well as working with trusted partners to offer conveyancing, mortgages and financialservices.

So whether you are looking to start your property career or move up the career ladder, Stirling Ackroyd Group is always looking for talent across our teams

**In this instance, we are looking for a customer centric person to join our Property Management team. This is a fantastic opportunity for someone who is looking to explore a career in property as we will provide you will full training and developmentthroughout your career with us.**

**Requirements**:
**The main purpose of role is to effectively and efficiently manage the daily operations of our Lettings portfolio with specific focus on the tenancy, whilst maintaining and delivering quality customers service, in support to our Property Managers.**

**Duties will include;**
- Collecting of rent arrears; maintaining regular communication and records when rent is outstanding and reporting any non-payments to the relevant person
- Processing the end of tenancy notices and completing all required actions; advising tenant and landlord of the Tenancy Agreement and Terms of Business to ensure noticed is served correctly
- Releasing deposits; advising tenant and landlord if there are any disputes using the My Deposits scheme
- Proven working experience in an administrative or customer service role
- Strong written and verbal communication skills, ability to be empathetic and/or assertive when required
- Ability to work as part of a team, effectively contributing toward departmental projects, KPI's and wider objectives.
- Resilient and consistent when faced with conflict and driven to resolve challenges positively
- Customer focused; always looking to find the best comprimise to ensure all parties are satisfied with the result and would recommend the service
- Structured and organised, able to manage complex and fluid workloads, re-prioritising where required and effectively utilising software to capture update

**Benefits**

**With the Griffin behind us, Stirling Ackroyd Group are committed to putting our people first. We are one team working together to achieve success, we believe in developing all of our colleagues to be the best they can be through structured trainingand development programmes.**

**In addition, we have a range of benefits on offer**:
**Some of what we can offer you**:

- Competitive salary and ability to maximise your earnings
- Ongoing training and skills development, including ARLA Property-mark courses
- Employee, family & friend discounts across our property services
- Retail Discounts
- Gym Discounts
- Engagement and recognition platform
- Season ticket loans
- Cycle to work scheme
- Technology purchasing scheme
- Holiday Accumulator
- Employee Assistance Program
- Wellbeing Centre
- Employee referral scheme for bringing in new talent
- Award ceremonies, winners trips, competitions and more