Group Warranty Administrator

6 days ago

Bristol, United Kingdom Drive Motor Retail Ltd Full time

Join a successful team at Drive Motor Retail in Bristol

We are looking for an experienced Warranty Administrator to join our busy warranty team, this role will operate as part of our head office team, based preferably in Bristol but with the possibility that the role can be based from any of our dealerships throughout the group.

Drive Motor Retail is an award-winning Automotive business, representing the Vauxhall, MG, Hyundai and Citroen brands. We pride ourselves on our exemplary customer service and have won multiple awards as well as the motor trader “Customer Care” award in 2021. Our employees are at the heart of our accomplishments and we strive to make Drive Motor Retail a workplace that promotes rewarding, fun and progressive opportunities to its employees.
- Basic Salary up to £28,000
- Overtime available occasionally at 1.5x
- Monday - Friday, no weekends (40 Hours per week)
- 24 Days holiday + Bank holidays - Increasing with length of service.
- Discounted Shopping, Gym and Dining Benefits.
- Medicare cash plan for all employees and their children, which gives same-day access to an online GP, money towards health, wellbeing and dental care.

**Duties and Responsibilities**:

- To stay up to date with all Warranty notifications and updates from our manufacture partners
- To liaise with dealership staff to ensuring all information on job pack is correct. This includes but is not limited to; a full write up to manufacture standards, car mileage and technician signatures.
- To ensure all work has been authorised by the customer, evidenced by a signature, and that all supporting evidence is attached to the job card before any claim is made. This includes any retail invoices for retail/warranty combined jobs.
- To liaise with departments in order to ensure prior approval process is followed.
- To liaise with manufacture fleet and customer care departments where required.
- Ensure all customer requests are carried out i.e. fleet commitment, special warranties used.
- Attend and maintain manufacture training as and when required.
- Maintain internal reporting system and highlight any discrepancies.
- Endeavour to clear all warranty invoices on a daily basis.
- To ensure WIP is checked daily, question any work remaining and rectify where possible, in conjunction with service manager.
- Check for any returned or rejected claims daily and rectify via liaising with accounts department.
- Ensure relevant case numbers and are on the job pack and where applicable car hire authority documented and recorded.
- Ensure with parts department that all warranty parts are returned on time with all paperwork correctly completed.

**Requirements**:

- Previous experience as a Warranty Administrator is essential.
- Exceptional verbal and written skills
- Demonstrates excellent attention to detail and accurate record-keeping.
- Fully computer literate

**Salary**: Up to £28,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Financial planning services
- Free fitness classes
- Free flu jabs
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends
- Overtime

**Experience**:

- Administrative experience: 3 years (required)
- Warranty Administrator: 1 year (preferred)

Licence/Certification:

- Drivers License (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Warranty Administrator

    2 weeks ago

    Bristol, United Kingdom Sytner Group Full time

    **About the role** Sytner Group currently has an opening for a highly motivated Warranty Administrator to join our prestigious dealership at Mercedes-Benz of Bristol. As a Sytner Warranty Administrator, you will be responsible for costing and invoicing all warranty jobs. You will ensure the accurate submissions of warranty and goodwill claims on a daily...

  • Warranty and Contracts Administrator

    2 weeks ago

    Bristol, United Kingdom MAN Trucks Full time

    Are you a motivated individual with a strong attention to detail? Have you previously worked in a busy admin function working towards key deadlines? We are recruiting for a Warranty Administrator to join our team in Bristol on a full time permanent basis. It is important to us to make sure we look after our employees and therefore we offer a competitive...

  • Service/warranty Administrator

    4 days ago

    Bristol, United Kingdom Fusion People Ltd Full time

    We are currently looking for a Warranty Administrator to work in North Somerset for a well-known construction tool hire company. Ideally you must have experience within a vehicle environment and be used to dealing with high volumes of work. About the Job You must be able to: Plan your workload effectively to ensure vehicles are ready to agreed...

  • Warranty Controller

    2 weeks ago

    Bristol, Bristol, United Kingdom Coffetek Full time £28,000 per year

    Do you have strong administrative skills, a passion for customer satisfaction and enjoy working in a warehouse environment?We have an exciting opportunity to join our Logistics team in a role which combines office-based tasks with warehouse work, servicing the warranty needs of our customers & operators.About the roleWe are looking for some who can:Receive,...

  • Group Administrator

    1 week ago

    Bristol, United Kingdom Shield Services Group Ltd Full time

    Established in 1979, Shield Services Group has become one of the largest national Specialist Contractors of site and premises works for construction, demolition and refurbishment projects, on land and sea. The Shield Group have grown steadily over the years, covering England and Wales, and have constantly adapted to meet the demands and changing practises of...

  • Group Risk Administrator

    6 days ago

    Bristol, United Kingdom Mercer Full time

    **Mercer Marsh Benefits - Bristol or Manchester** Mercer Marsh Benefits(MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of...

  • Group Assessment Administrator

    4 days ago

    Bristol, United Kingdom We Can Train Ltd Full time

    **Overview** Due to the large number of Assessments and exams our group of Training Centres currently deliver, we are expanding our team with a dedicated Booking and Scheduling Administrator. This key role will support the Centre Managers and Assessment Co-ordinator in planning, scheduling and organising assessment sessions for a variety of awarding bodies...

  • Man Trucks Aftersales Administrator Apprenticeship

    1 week ago

    Bristol, United Kingdom Remit Training Full time

    **About Employer** The MAN brand stands worldwide for efficiency, innovation and customer proximity. The key to this success is the trust of our customers, based on the reliability of MAN products. More than 100 years' history of MAN trucks and buses prove the following: efficiency is more for us than just a trademark. MAN Truck & Bus offers a multitude of...

  • Sales Administrator

    1 week ago

    Bristol, United Kingdom SIG plc Full time

    We are currently looking to recruit a Sales Administrator to establish and maintain efficient relationships with both customers and suppliers on a daily basis for our busy **Bristol Branch**. We offer a great opportunity to build your career in a market leading business, along with a competitive salary and excellent benefits that include 25 days holiday + 8...

  • Service Administrator

    1 week ago

    Bristol, United Kingdom Dick Lovett Full time

    BMW Bristol are looking for an experienced Service Administrator to join the team and support the daily function of the Service department. This is an administration role with a difference as you will be working with a busy and successful workshop to ensure that all administration is dealt with quickly, efficiently, accurately and proactively. If you are...