Contract Scheduler

You will provide an efficient office service, liaising with all operational teams within the Home Office contract to ensure efficient and effective service provision in line with specifications. To monitor and report on the services within the scope of contract with an aim to continuously improve the service delivery to the client.

This position provides a unique opportunity to be one of the key players at the centre of a dedicated and established team of staff providing crucial support services for this prestigious client.

The individual will need to be a well-presented customer focused operative with a proactive approach to the client’s business users, emphasising communication and quality as part of their role.

You will be responsible to the contract Administrator.

**Main Duties**:

- Utilising the Timegate system to schedule shifts/rotas, ensuring correct hours/pay rate for employees.
- Providing regular progress reports and service updates.
- Understanding the contract specification and ensure due compliance.
- Liaising with client and end users on services and building use.
- Maintaining records on ORH’s and reporting monthly to enable invoicing to be accurate. Recording in systems to enable recharges to be applied.
- Ensuring that accurate records of staff attendance are maintained
- Ensuring all Health & Safety regulations are known and strictly adhered to at all times
- Monitoring helpdesk activity and allocating reactive tasks to staff, as necessary.
- Closing helpdesk tasks in line with contract requirements

**What you will need to be successful**:

- Evidence of work in a similar role
- IT Literate, MS Office/competent in the use of Excel, PowerPoint although training can be given
- Demonstrable track record of excellent client/customer relationship management and customer facing skills
- Strong written and verbal communication skills

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**Why join OCS Group Ltd?**

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.