Technical Client

**Technical Client (Customer) Contact Specialist** **Salary**: c £24,000 to £28,000 pro rata per annum **Business hours**: Monday - Friday 8:30am to 5pm (occasional shifts maybe required) **Location**: Chichester **Contract**: Full Time permanent **Start**: Immediate **Are you a customer service extraordinaire able to reach out to an array of contacts on the phone?** **Want to be a part of a vibrant and flourishing company?** If you have answered **YES** to these, our client has a great opening just you Here is a fantastic opportunity for a proactive individual with a "can do" attitude filled with personal drive, self-confidence and team spirit with the customer experience at the heart of everything you do. Our client is a retail consultancy business that care for everything from sales and aftersales to client care on behalf of luxury brands. They are a partner and inspirer for clients and their staff, providing innovative solutions and close client supportto ensure customers are engaged and well looked after in the upmost professional way. This growing company is really going places. Attention to detail at the highest level is a pre-requisite and superior client service levels are essential. The successful individual will always strive for perfection and "right first time" solutions. Immediate availability would be advantageous. **Please note**: For this role of **Technical Client (Customer) Contact Specialist**it is **essential** that you have exceptional communication skills with the ability to speak English fluently. **Client (Customer) Contact Specialist - Key Accountabilities**: - Accurate maintenance of all existing reporting and process documentation Client data collation, analysis and recording accurately Dashboard management - build/maintain team trackers and dashboards used for core processes. - Process improvement - review existing processes and identify improvements on efficiencies and effectiveness - Input to flash reports for management visibility Excellent telephone manner **Client (Customer) Contact Specialist - What we’re looking for**: - Client/ Customer service - Luxury Retail experience - Immediate availability would be advantageous - Fluent English, spoken and written - An enthusiastic attitude paired with an approachable personality - Continually seeks to improve client satisfaction with high level ability to connect with the client - Flexible, adaptable and professional approach to work - Project Management Skills (i.e., multiple campaigns) - Advanced Microsoft abilities including Word, Excel, PowerPoint - Strong interpersonal and communication skills. - Highly motivated with the ability to motivate others. - Responsive team player. - Able to meet tight deadlines and work well under pressure. - Actively seeks improvement in all aspects of work. - Enjoys new challenges. - Can do attitude with a strong focus on solutions - Adaptable and versatile - Process development and documentation - Eligibility to work in the UK **Desirable**: - eDM Marketing - Knowledge of Salesforce / CRM systems - Full UK/EU driving licence - Other Languages: Arabic, Korean or Russian If you feel that you are the person to help drive our client to continued success,**we want to hear from you** - hr inspire Ltd is an equal opportunities business consultancy and employment agency that is serious about its compliance with legislation and GDPR. hr inspire Ltd is acting as an Employment Agency in relation to this role._ - Customer, Client, Contact, Service, Database, Specialist, Call Centre, Customer Service, Telephone, Process, Reporting_