Operational Admin Support Urology

Operational Admin Support Officer Urology / Colorectal & General Surgery - Band 5
x1 Position based at West Middlesex Hospital
x1 Position based at Chelsea and Westminster Hospital
An exciting opportunity for a dynamic individual to complement a vibrant operational management team in Urology, Colorectal and General Surgery at Chelsea and Westminster Hospital NHS Foundation Trust.
Ideally you will have experience of managing KPIs, patients pathways and Rota management and NHS operations.
You will have excellent organizational skills, communication skills - both oral and verbal - and will be able to, work well under pressure, balancing competing demands and meeting tight deadlines.
PLEASE NOTE ADVERT WILL CLOSE ONCE SUFFICIENT NUMBER OF APPLICATION S HAVE BEEN RECEIVED
The Operational Admin Support Officer is responsible for delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the Senior Operational Management team and the Service Directors with the operational management of the services and delivery of national KPIs
The Post Holder will work closely and in partnership with other services within the Trust, in particular the nursing teams; clinical teams; Patient Access and Theatre teams and other divisions to achieve agreed performance, productivity targets and clinical quality indicators; assist the in the delivery of objectives across the designated specialities as well as participate in mutually agreed projects and service improvement initiatives.
We expect all staff to demonstrate the following standards within their job roles, and to be reviewed against them in their annual development reviews:
To be friendly, helpful and welcoming
To introduce ourselves by name and role, and explain what we do
To listen and respond promptly to what patients really want or need
To do what we have promised
To offer to help - not wait to be asked
To find someone who can help if we aren’t able to
To deliver the best possible care / service at all times
To provide an environment that is tidy and clean
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
Some roles may require weekend shifts at multiple sites.
ROLES AND RESPONSIBILITIES
Provide hands-on operational support to designated areas of the Division, ensuring the delivery of KPIs and services in line with expected service standards in Urology and Surgery.
Be accountable through the Deputy General Manager, Service Manager and Assistant Service Manager for the monitoring and delivery of key quality, productivity and performance targets by monitoring patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies
Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
Manage cancer, elective and diagnostic pathways in designated area to ensure delivery of National and Local KPIs
Identify from the Tracking List the next steps in the patient care pathway in line with clinical need
Ensure patients access care in timely manner by securing clinical and diagnostic capacity in Urology and Surgery.
Ensure patients access care in timely manner by securing clinical and diagnostic capacity in Urology on both sites, ensuring patients are informed
Engage with patients, GPs and other external stakeholders directly to achieve timely treatment and KPI
Update on all enquiries regarding patients' care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
Manage basic rostering and clinic timetabling across the department of Urology, Colorectal and General Surgery. Liaise directly with clinicians regarding their activity, ensuring adequate medical staffing cover is in place to meet the clinical and operational needs of the service. Assist with the booking of additional medical staff as needed and maintain the relevant staffing spread sheets.
Support ASM/SM with clinical leave management, effective clinic utilisation and capacity planning, identifying where there are inefficiencies or a lack of capacity a