Customer Service Advisor

1 week ago


Bradford, United Kingdom Gibson Hollyhomes Full time

**Customer Service Advisor**

**£21,000**

**Bradford (BD3)**

**Great Benefits Package**

**Excellent Progression Opportunities**
**Hybrid Working - In Office and Remote**

Our client is a leading insurance company based in Bradford looking for a Customer Service Advisor to join their claims team.

In this role you will be responsible for being the first point of contact for customers wanting to register a claim and supporting them throughout the process ensuring they receive the best service possible.

The company provide full training and continued support to ensure their employees have all the skills you need to succeed and progress throughout the company.

**As a Customer Service Advisor your responsibilities will include**:

- Updating customer contacts details.
- Providing internal support to claims team.
- Case management.
- Answering any client or dealership queries.
- Keeping all claim information up to date and accurately tracked on the in-house system.

**As a Customer Service Advisor you will have the following skills**:

- Working within a Customer service environment (desirable).
- Confident in both written and verbal communication.
- Confident MS Office.
- Able to problem solve by thinking outside the box.
- Organised and efficient.

**Benefits**:

- Full extensive training for all in house systems and processes.
- Flexible home and office working.
- 25 day standard holiday allowance per annum.
- Up to 10 days extra holiday per annum (Free of charge).
- Holiday buy scheme.
- Competitive salary (With yearly performance and salary review).
- Cycle to work scheme.
- Gym-Flex, which provides discounted access to multiple different gyms.
- Life cover.
- Self-funded private medical insurance.
- Contributory pension scheme.

**Working Hours**: Shift patterns between the hours 8.30am - 5.30pm with 1 in 3 Saturdays (a day off in lieu).



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