Customer Support
2 weeks ago
**We are thrilled to be seeking a brand new Customer and Owner Relations Expert to take up a pivotal role at our sister brand Lyme Bay Holidays**
This role will cover 5 out of 7 days a week, to include Saturdays, with a rota'd day off within the week
This is a great opportunity to join our long-established holiday letting agency, at what is a very exciting time as we have recently joined the Sykes Family We are looking for confident, ambitious individuals with experience in customer service. The purpose of the role is to provide administrative and customer service support in the busy office, dealing directly with owners and customers.
As our newest Customer & Owner Relations Expert, full training will be given, however if you have any of the following key skills, they will help:
- Previous experience in a customer service role.
- Outstanding communication skills - both written and verbal
- Good knowledge about local area
- Strong organisational and problem-solving skills - able to manage diary and return paperwork within deadlines
- Excellent people skills
- Able to build, manage and maintain strong relationships
- IT literate and able to learn new skills
- Access to own transport and own driving license.
Our latest Customer & Owner Relations Expert will be accountable for the following areas:
- Using your own initiative to deal with everyday owner and holiday guests queries.
- Supporting the team to coordinate the managed services throughout the property portfolio and prepare for holiday guests and owner stays
- Responding to and successfully resolving owner and holiday guest’s issues within agreed service level targets.
- Quickly investigating and understanding issues and coming up with sensible solutions.
- Maintaining thorough written records of all issues.
- Escalating any urgent/high priority issues in line with company policies.
- Maintain an up-to-date electronic diary to ensure new visits can be booked in promptly and in accordance with Service Level Agreements.
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Employee discount
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Bonus scheme
Work Location: One location
Reference ID: vn743
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