Hotel Receptionist

**RECEPTIONIST**

We are looking for a talented and passionate Receptionistto join our Front of House team at **University Arms Hotel**, part of Marriott International’s Autograph Collection.

**ABOUT US**

The hotel consists of 192 design-led bedrooms, complemented by Parker’s Tavern, a high-end, quintessentially British Restaurant and Bar, Library and a stunning Ballroom. Set in the heart of Cambridge, University Arms is the ‘go to’ destination, alluring visitors with the promise of a sense of modern luxury.

**WHAT WILL YOU BE DOING**

As Receptionist, you will be responsible for providing a friendly, helpful, and exceptional level of service to all our guests, ensuring they are treated as individuals and will want to return. You will seek out every opportunity to create lasting memories.

**DUTIES**
- Serve as a key point of contact for guests and answer any questions or concerns ensuring all our guests receive the highest levels of service throughout their stay in every guest interaction.
- You will handle phone calls, guests checking in/out, all guest requests, reservations, prepare invoices, take payments from our guests, end-of-shift duties, and prepare for the next shift.
- Be fully conversant with the facilities, services and special promotions offered by the hotel and pass this information on to the guest whenever possible to maximise hotel sales and revenue.
- Coordinate with other departments, such as housekeeping and maintenance, to ensure that guests’ requests are met promptly.
- Assisting the Guest Relations Team - handling luggage, providing information, and booking services as requested.
- Having a thorough knowledge of the local area.
- Seeking opportunities to create memories for our guests.
- Support newer Team Members in their training to ensure they understand our service standards.
- Managing guest preferences and updating profiles accordingly.
- Handle guest complaints and provide timely resolutions, ensuring that guests are fully satisfied with the outcomes - we focus on the solution, not the complaint
- Ensure the front desk is covered at all times, neat and tidy, and stocked with all necessary equipment and supplies.
- Responsible for ensuring the accuracy of guest billing, financial transactions and the reception float.
- We believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests.

**WHAT ARE WE LOOKING FOR IN YOU**
- It's all about attitude for us and passion for us, someone who enjoys being helpful to others; who wants to go above and beyond and who you'd want to stop and chat to.
- Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn and love delivering excellent service we can teach you what you need to know.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- Excellent communication skills, both spoken and written.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You want to be part of a team that works hard, supports each other and has fun along the way.
- Flexibility to work different shifts including weekends and bank holidays.
- Knowledge of OPERA PMS (preferred).

**THE PERKS**

As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:

- Competitive salary.
- Free meals on duty.
- Uniform.
- Team Member Incentives.
- Team Member Parties
- Room and F&B discounts across the Marriott portfolio.
- Free employee assistance program - mental health, well-being, financial, and legal support because you matter
- Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them

**RIGHT TO WORK**:
**Job Types**: Full-time, Permanent

**Salary**: £25,168.00 per year

Schedule:

- 8 hour shift

Work authorisation:

- United Kingdom (required)

Work Location: In person