Post Room Supervisor

Job Purpose
To deliver the highest standards of customer service whilst providing an efficient, professional mail service to our Clients and on site Contractors which involves sorting the incoming mail, delivering the mail correctly and timely and franking outgoing mail. Also as post room supervisor you would be responsible for managing a small team of Post room operatives.

Organize and support a stationery delivery which involves manual handling and carry out general cleaning duties.

To support the Sodexo team and the HMRC personnel by carrying out cleaning, catering, receptionist and general unskilled tasks when required as delegated within all areas of HMRC Leeds RC or other controlled areas.

Accountabilities or “what you have to do”
To deliver the highest standards of customer service whilst providing an efficient, professional mail service to our Clients and on site Contractors which involves sorting the incoming mail, delivering the mail correctly and timely and franking outgoing mail to the required standard established by the Service Level Agreement.

To have full working knowledge of all cleaning equipment, materials and chemicals and the use of cleaning equipment as directed by the cleaning manager, only after correct training has been given.

When required to assist the catering department in the café shop or by refilling coffee room to include replenishing tea, coffee milk and sugar when necessary

Report any maintenance issues immediately to include equipment that is faulty or any risks or hazards identified.

To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.

To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.

To ensure you wear all personal protective equipment provided and specified for the tasks

To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food safety, Manual Handling, COSHH, Cleaning methods, Cleaning Training and Site Specifics Procedures.

To deal with any complaints / issues from customers immediately and report directly to Front of House Manager.

To participate actively within team meetings in order to develop ideas to enhance service offer.

To perform miscellaneous cleaning or receptionist tasks as instructed by the Front of House Manager / General Manager

To be flexible to work additional hours in order to cover holiday and sickness within the team.

To assist with the lifting and movement of furniture within a team or at preparation for meetings

To work at all times, with awareness of surroundings and behaviour required, plus security procedures in place

To complete any paperwork pertinent to the area of work

To offer excellent customer service to all customers

It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required

To supervise and use of radiation equipment located in the post room.

Conduct probation reviews for all new starters, action any improvements required.

Support front of house manager with recruitment process/clearances for all post room/porterage staff.

Train and effectively use the inhouse internal radio system.

WTS internal HMRC postal system train out and refresh to all staff.

Manage the first aid box replenishments for all Sodexo areas within the Leeds RC.

Notify relevant departments of postal or waste collections.

**Key Performance Indicators (KPIs)** **or “What it will look like when you are doing the job well”**

No justifiable complaints from building users / client staff within your scope of works

No issues and concerns highlighted in relation to health and safety

All faults and defects addressed within agreed timescales

All work schedules followed and administration completed within agreed timescales

Dimensions
**_Financial_**

**_Other_**

Skills, Knowledge and Experience

Essential

Health and Safety Procedures must be followed at all times.

Identify the standard/end result required for a task and complete it accordingly.

Support team to achieve work goals, etc.

Work within the Health and Safety Guidelines and Quality Procedures, where appropriate, at all

times.

Security clearance will be required.

Desirable

Ability to work under one’s own initiative.

Contextual or other information
To attend to any reasonable management request

To assist other team members to ensure all work duties are carried out to the specified standards

To be flexible to cover holidays and absence

**Salary**: £11.30 per hour

Schedule:

- 8 hour shift