Customer Service Advisor

2 weeks ago

Edinburgh, United Kingdom Trip.com Full time

**Customer Service Advisor**

**About us**

**Role Overview**

We are seeking high-performing, passionate and enthusiastic Customer Service Advisors to join us on our journey of growth and expansion into the European market. You will be allocated to our Hotels English team, with some support to French line.

The standard working pattern will be 37.5 hours per week. You will work shifts on a rotation basis including weekends and public holidays.

**Core Responsibilities**
- Handle customer problems with empathy and patience in a goal-driven environment;
- Work as part of a high-performing team, supporting and helping colleagues when required;
- Attend regular team huddles;
- Keep up-to-date with latest promotions and initiatives;
- Read, understand and follow the Company Policies and Procedures;
- Assist in ad hoc assigned projects.

**Key Qualifications and Experience**

**Essential**:

- World class customer service skills and experience;
- Strong communication skills, must be fluent or proficient in English and French both written and spoken
- Proficient typing abilities.
- Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
- Ability to listen and build rapport quickly;
- Enthusiastic yet conscientious and diligent approach to work;
- Completer-finisher with a good attention to detail.

**Desirable**:

- Ability to touch-type;
- Flexible approach to working;
- Passionate about travel
- Previous experience within Travel or Hospitality

**What we offer**
- 32 days holiday
- Life assurance
- Health cash plan
- Annual travel bonus
- Monthly performance bonus
- Gym discount near the site in Edinburgh

**This role is based in our Edinburgh office full time until training and probation are completed. Hybrid working may be available after this time.**

**The Information We Collect**

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Employee discount
- Gym membership

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- French (required)

Work authorisation:

- United Kingdom (required)

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