Customer Document Writer
3 days ago
**Customer Document Writer - Remote working**
An exciting company that sit between technology, data and digital music are looking for a Customer Document Writer who will sit within the Marketing team and interfaces closely with the Product Team & wider project team to create and deliver clear & concisedocumentation to Customers, articulating how the system works. They will be focused on detailing what customers can expect to be changed in the system and what will remain the same.
This is an exciting opportunity for an excellent communicator, with strong copy writing skills to make a real difference. Your work will directly support customer adoption of new technology and help ensure they unlock the full capabilities of our cutting-edgedevelopment work.
**Responsibilities**
- Translates technical solutions/processes into customer friendly and easily consumable content that allows them to bridge the gap between functionality as it was previously, to how it is intended to operate.
- Works with customers to develop a bespoke framework of content, carefully articulating what the customer requires
- Develops a logical reusable template for all customer facing documentation to follow.
- Works with training leads to ensure synchronicity and alignment of materials/content production adhering to artefact controls
**Key experience**
- Is able to describe complex processes in clear language for consumers of the product, who may not have technical expertise (in particular for new features/capabilities, processes etc)
- Must possess excellent communication skills, particularly in writing and is comfortable collaborating across multiple teams
- Ideally has technical background or similar experience with technology companies (Cloud, data submissions, B2C etc)
- A deep understanding of structuring or classifying original materials from experts and product developers alongside research information from other sources, as this is vital for the logical flow of the end formatting of material.
- Experience working in delivery focused roles
- Strong communication, and presentation skills
- Excellent interpersonal skills (written and verbal)
- Fully fluent in English
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