Product Design Manager

Here at William Hill, we’re looking for an experienced Design Manager who'll help build, coach, and mentor a quickly growing and highly skilled group of Product Designers and a UX Writer.

We go to extraordinary lengths to produce world-class work, and you will get to both deploy your hard-earned experience and build your skills in an organisation where your area of work is highly valued. You’ll help define and drive the future of WilliamHills digital design.

You’ll also have a part in identifying product strategy and envisioning the ecosystems and inspire teams to push the boundaries of what’s possible and provide a clear vision of the future of Product design across your business areas as part of the DesignLeadership Team.

**The work**:

- Have a holistic view of work, including initial discovery, research, and journey mapping through to the oversight of final high-fidelity designs.
- Manage a team of designers across two business areas working on William Hill's core product experiences and solving some of the most complex design problems around today in Sports, Player Safety and Gaming for all markets.
- Grow the team to meet business demands and individuals’ development needs.
- Partner closely with Design and Product Leadership to manage resourcing of projects and to determine design direction delivering impactful customers journeys.
- Inspire, motivate, and lead designers across all experience levels to do the best work of their career.
- Undertake and steer quarterly resource planning for your squads.

**What we’re looking for**:

- A collaborative leader who takes initiative and responsibility for end-to-end experience outcomes and deliverables they are accountable for.
- A problem solver with a positive can-do attitude across all levels of complexity.
- Someone who’s comfortable with ambiguity and thrives on facilitating teams to success.
- A deep passion for developing people and helping them succeed in their career.

**Experience**:
To be successful in the role, you’ll have the following experience:

- Experience in Digital Product Design for a complex matrixed business.
- Management experience including line management experience; supporting and developing others.
- Team management - Mentorship / coaching Career management including performance management.
- Confident and nuanced communicator who can facilitate design workshops and take the lead in design discussions with Product Owners.
- Data-driven and confident to advise design choices based on customer research, business priority and technical constraints.
- Experience of the full cycle of Design Thinking, and awareness of how to implement this at scale within a growing business.
- Led or played a key role in the design of world-class product design and launch in a fast-growing company before.
- Ability to influence Product Owners, engineering teams and other designers; keen to advocate for best solution; ample pragmatism to realise when compromise is needed.

**How we can help you succeed**:

- Our experienced Product Design Leadership team will always have your back and help guide you all the way.
- Multi-discipline team of practitioners who will help to bring projects to life for our customers.
- User Research team will help you get more insights from customers.
- Analytics team will give you insights on live projects.
- UX writers will help to keep our tone of voice clear and friendly for customers.
- Training and development budget will help you keep improving in your role.

**How to apply**:
You’ll have a portfolio or case study that you can walk us through demonstrating your Product Design and Leadership talents. Include a link with your CV in advance please.

**What we offer**:
We’ll welcome you onboard with 25 days' holiday (plus 8 bank holidays and an extra day for your birthday), healthcare, an attractive pension package and life assurance. We offer an impressive bonus scheme too. And if you’re a fan of saving money and keepingfit, our handsomely discounted Zone 1-6 Oyster card and healthy gym discounts will be welcome news indeed. After your successful probation period we’ll give you £300 towards books or any other training of your choice to help you develop and refine your skills.

We take the safety and wellbeing of our employees seriously, especially at this challenging time. We have robust Covid 19 measures and support all our new employees with a smooth remote onboarding and training programme to make you feel welcome and partof our team. We’ll soon be able to welcome our teams back to the office. However, we want to offer a balanced approach to office and home working - now and for the long-term future. So, you’ll be able to work from home up to 80% of the time with 20% of officetime built in to ensure we all get some face-to
- face collaborative team time - and the chance for a coffee and a catch up