Inbound Contact Centre Agent

2 weeks ago

Watford, United Kingdom Addition Solutions Full time

Inbound Contact Centre Agent | UK’s Leading FMCG Company | Watford | Excellent Employee Benefits

Want to be part of a highly reputable UK Leading FMCG Company? Do you thrive in a progressive, fast-paced, and flexible environment? Fancy working with the most cutting-edge technologies in the industry?

**EXCLUSIVE OPPORTUNITY**: We’re currently working on behalf of our prestigious clients who are looking for an **Inbound Contact Centre Agent** in **Watford.**They are a recognised leader who specialise in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online,anywhere, anytime and on any device

The **Inbound Contact Centre Agent** who joins will be someone with a passion for delivering great customer service, have the ability to build positive relationships and communicate effectively, be self-motivated with strong organisational skillsand obtain the ability to deal with different situations in a calm and professional manner.

**What you’ll be doing**:

- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability

**How you’ll be rewarded**:

- High pension contribution
- Discretionary Bonus
- Life Assurance
- Excellent Retail and Website Discounts
- Enhanced maternity & paternity pay
- Progression opportunities
- Opportunity to work with a huge name in their space, that is heavily embedded into the community

**This is an excellent opportunity for an experienced Inbound Contact Centre Agent to join a leading FMCG Company, a huge name in their industry**

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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