Head of Operations

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

**Role
Head of Operations (& Operational Control)

**Reporting to**

Chief Operating Officer

**Team**

Operations, incl. Client Services

**Division**

Investec Bank (Channel Islands) Limited (‘IBCI')

**Key relationships**

Internal (within Organisation)
- All departments in Investec Bank (Channel Islands) Limited
- Operational departments of Investec Bank plc
- Other Investec Group offices and divisions, as appropriate

External (Outside organisation)
- Correspondent Banks
- Private Clients
- Trust and Corporate Service Providers
- Fund Administrators
- Corporate and Family Office Clients

**Description of role and key responsibilities**

**Role Definition**
- A role that focusses on operational performance and control.
- The role partners the COO, assisting in the management and leadership of the business support and enablement teams. More specifically, the role ensures that effective risk management is in place whilst also ensuring that the client is at the centre of everything we do and, by extension, that delivery against IBCI's and the respective teams' strategic objectives are met, including but not limited to digital transformation.
- A core focus of this role is to develop, embed and maintain an effective first line of defence control framework in the operating space, ensuring excellence is maintained across all functions.

**Key Responsibilities**
- To ensure the business support and enablement teams have sufficient capability (competency and capacity), including appropriate team structures to deliver against their objectives. This can include recruitment, training and performance management.
- To be accountable for operational processes with regard to how they may be improved from a risk, efficiency (productivity) and client service perspective. Integration and automation will be key.
- To ensure an effective first line of defence is in place with a particular focus on higher risk functions, including but not limited to client onboarding and lifecycle management. This will include oversight and performing the control function itself.
- To collaborate with other team leaders with a view to improving IBCI's risk management, productivity and to deliver against strategic objectives.
- Aligned to the above, to act as a ‘Senior User' to IBCI's digital transformation programme which includes, inter alia, ensuring the appropriate alignment and prioritisation of initiatives and that user needs are met; ultimately being the voice of the business.
- To work closely with IBCI's Business Change team, having joint business responsibility for IBCI's banking and online client platforms, ensuring they remain fit for purpose.
- As and when required, own and deliver on adhoc projects, which could be across the wider operations space

**Core Personal Attributes, Skills and Knowledge**

**Core Personal Attributes and Skills**
- Team management skills, including coaching, development, feedback and appraisal, and identifying opportunities for succession planning and delivery of excellence with individuals and teams
- Excellent relationship management skills - regulator, auditors, suppliers, Group staff, internal staff. Established and good professional relationships with counterparts within IBCI and the wider Investec Group is an integral part of the role
- Ability to share knowledge and build team relationships with relevant counterparts within the Investec Group
- Excellent interpersonal and communication skills - to be able to inform and influence both orally and in writing
- Challenging yet non-confrontational.
- Team player, cooperative and collaborative
- An inquisitive and enquiring mind
- Actively considers the wider picture, identifying patterns and connections between issues and situations that may not be obviously related
- Logically breaks down problems and situations into their essential parts and draws reasonable conclusions following analysis
- Strong analytical and problem-solving skills with business analyst and project management skills preferred
- Self motivated, driven and goal orientated
- Solid personal organisation and planning skills, proven time man