Customer Care Coordinator

2 weeks ago

Berkshire, United Kingdom OnetoOne Personnel Full time

**Customer Care Coordinator - 12 Month Maternity Cover**

Theale, Berkshire

37.5 hours per week

£22,000 to £23,000 per annum

We are looking for a Customer Care Coordinator to cover a 12 month maternity FTC, supporting our Client at their site in Theale, Berkshire.

**Responsibilities: -**
- Provide outstanding customer service to improve customer satisfaction and nurture client relationships
- Operate with self-awareness inspiring a culture of continuous improvement
- Place customers at the centre of everything you do, understanding their wants and needs
- Provide responsive action to customer demand
- Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service

**The Role**:

- Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures
- Coordinating the daily workflow for the management of service delivery to assigned customer contracts
- Answer all telephone calls promptly and appropriately, in line with contractual obligations
- Proactively resolving customer enquiries within first contact
- Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
- Setting client expectations and striving to exceed these at all times
- Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service
- Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
- Produce client facing estimates and quotations
- Process purchase orders
- Upload data from service intervention records into the CMMS

**Benefits**
- Royal London Pension - 5% employer contribution
- Death in Service Scheme after probation - 4 times salary
- Maternity - 21 weeks full enhanced maternity pay, this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus).
- If this is something of interest to you, please do not hesitate to contact us at **One to One Personnel on **or send your CV to _

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