Customer Service Coordinator

3 days ago

Reading Berkshire, United Kingdom Vistry Group Full time

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Thames Valley, at our Reading office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. Competitive basic salary and annual bonus
~ Salary sacrifice car scheme available to all employees
~ Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
~Private medical insurance, with employee paid cover
~ Competitive pension scheme through salary sacrifice
~ Life assurance at 4 x your annual salary
~ Share save and share incentive schemes
~ Behave in line with our company values – Integrity, Caring and Quality
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Good planning and organisation skills
5 GCSE’s or equivalent including Maths & English
~ A Customer Service qualification
~ An understanding of building regulations and legal obligations.
~ A good understanding of written English Grammar
~ More about the Customer Service Coordinator role...
To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLA’s to ensure a positive customer journey.
Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
Carry out general administrative duties, always ensuring our database system up to date.
Ensure all Customer Service KPI’s are in line with company guidelines.
Our behaviours reflect this, as well as our values of integrity, caring and quality. they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

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