Customer Success Assistant

2 days ago

Hatfield, United Kingdom Elizabeth Scarlett Full time

**Customer Success Assistant**
**at Elizabeth Scarlett**
**Salary**:£25,000

**About us**

Elizabeth Scarlett is a luxury fashion accessories brand inspiring a global passion for wildlife conservation. Founded by artist & wildlife-lover Elizabeth Scarlett Petrides, we’ve raised over £310,000 for wildlife charities & have our sights set on donating £2,000,000 by 2030.

Through our timeless range of beautifully embroidered pouches and essential travel treasures, we celebrate wildlife & nature, while raising funds to help restore their abundance across the planet. We allow our customers to make a bold, joyful statement with the pouch that gives back.

**Customer Success Assistant**

We are looking for **a Customer Success Assistants** to join our Operations Team.

The Customer Success Assistants will report to Vaughn, our People and Process Lead.

**Responsibilities**
- Ensure that an excellent customer experience is given to every customer, every time.
- Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, including sharing insights with the wider team on learnings from our customers.
- Assist customers with all lines of enquiry which will include product queries, returns, delivery issues, payments & more.
- Be committed to meeting KPI’s including quality and productivity targets; playing a key role in helping the department to achieve its overall goals.
- Work with your colleagues across Customer Care and internal departments to continuously strive to improve service and knowledge through regularly sharing customer feedback.
- Handle customer data ethically and in accordance with GDPR.

**Other Responsibilities**

As part of the Operations Team, you will also be assigned responsibilities to help you learn more about the company and offer you various potential growth opportunities in the business. Such as, but not limited to:

- Elements of office management
- Running the team social calendar and administration for social events and Team away days
- Assistance with new starter onboarding
- Keeping system data up to date
- Processing orders for ecom, trade & internal team requests
- Ad hoc administrative tasks relating to warehouse operations
- Helping to improve and organise our operational processes

**Requirements**:

- 1 year experience working in a customer care role is preferred but not essential
- Ability to commute to our Hertfordshire office (AL9 6NE) three times a week
- Excellent written and verbal communication skills
- Strong problem-solving skills and ability to work at pace, whilst maintaining a strong eye for detail
- Passionate about furthering a career in Customer Care
- Flexibility to work shifts, including occasional weekends
- Passion for the brand, its ethics and values
- UK bank account, a NI number, proof of eligibility to work in the UK, able to speak English fluently

**What we can offer you**
- A competitive salary & bonus structure, with a supportive, experienced & passionate team.
- A flexible, hybrid working model
- Opportunity to raise £1 million over 4 years to protect wildlife & keystone species
- 24 days holiday, plus bank holidays
- An extra 3% of your gross salary for learning & development
- The chance to put your mark on our brand as we build and scale from strong foundations
- £500 of Elizabeth Scarlett per year with 60% off & a Personal Code with 25% discount for family & friends
- Pregnancy loss support leave

  • Customer Success Manager

    22 hours ago

    Hatfield, Hertfordshire, United Kingdom iO Associates Full time

    Job Title:SC Cleared Customer Success ManagerLocation:Watford / RemoteSalary:Competitive, based on experienceAbout the RoleWe are seeking aCustomer Success Managerto join our growingOperational Application Hosting & Supportteam based in Watford. You'll be part of a dynamic environment supporting, maintaining, and managing a range of enterprise content...

  • Construction Customer Success Coordinator

    1 week ago

    Hatfield, United Kingdom Smart10Ltd Full time

    A leading construction company is seeking a Customer Success Administrator in Hatfield. This permanent, full-time role involves providing exceptional customer service, managing project details, and coordinating deliveries. Candidates should have at least 2 years of customer service experience, strong communication skills, and proficiency in IT, particularly...

  • Director - Partner Success Consulting

    2 weeks ago

    Hatfield, United Kingdom Ocado Group Full time

    **Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.** ***About Us** ***About...

  • Customer Service Assistant

    1 week ago

    Hatfield, United Kingdom DigiHaul Full time

    Are you ready to help revolutionise transport and join the UK’s largest Digital Freight Business? Our Future is digital, and Our Future is NOW! This is your opportunity to join our incredible team and help transform the way the transport industry works. Nine times out of ten when you see a heavy-duty vehicle they are not at full capacity. When heavy-duty...

  • Customer Service Assistant

    1 week ago

    Hatfield, United Kingdom B&M Full time

    **B&M Retail are currently recruiting for Customer Service Assistants and Replenishment Assistants to join our team in our **Hatfield store. **These are permanent, **positions** with at least 12 hours a week **guaranteed**.** We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join...

  • Customer Service Assistant

    1 week ago

    Hatfield, United Kingdom Rhodes Bakery Full time

    **Job Summary** **Duties** - Provide accurate information regarding products and services, ensuring customers are well-informed. - Assist customers with order placements, modifications, and cancellations. - Handle complaints effectively and work towards resolution while maintaining customer satisfaction. - Perform data entry tasks accurately to maintain...

  • Customer Assistant

    6 hours ago

    Hatfield, United Kingdom Marks & Spencer Full time

    **Purpose** Thursday - 13:30-20:30 Friday - 14:00-20:30 Saturday - 11:30-19:30 - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and...

  • Customer Assistant

    7 hours ago

    Hatfield, United Kingdom Marks & Spencer Full time

    **Purpose** Week 1 Monday - 08:00-14:30 Saturday - 13:00-19:30 Week 2 Sunday - 11:15-17:45 Friday - 08:00-14:30 - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...

  • Customer Assistant

    1 week ago

    Hatfield, United Kingdom Marks & Spencer Full time

    sunday 9.30 - 17.30 saturday 10.30 - 18.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels...

  • Customer Assistant

    2 days ago

    Hatfield, United Kingdom Marks & Spencer Full time

    **Purpose** Tuesday-14:00-20:30 Wednesday-14:00-20:30 Thursday-14:00-20:30 Friday-08:00-14:30 Saturday-13:00-19:30 Week2 Monday-11:00-17:30 Tuesday-10:30-17:00 Wednesday-08:00-14:30 Friday-07:00-13:30 Saturday-08:00-14:30 - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of...