Hire Desk Controller

2 weeks ago

Wolverhampton, United Kingdom ND Brown Ltd Full time

**Hire Desk Controller. Reporting to - Hire Manager.**

**ND BROWN Ltd **has been well known for over four decades as a UK leading provider of specialist self-drive commercial vehicle hire. Following a period of continuous growth, we are now looking to employ a **Hire Desk Controller **to join our team in our busy Wolverhampton Head office.

**Job Overview**
- To play a key role in the daily/weekly running and administrative duties and to ensure the smooth, efficient operation of our busy head office hire desk. To ensure all telephone enquiries are dealt with in a professional and courteous manner, and to ensure that all customer enquiries are dealt with promptly, efficiently and followed up on, as necessary.

**Responsibilities and Duties (but not limited to)**:

- Quote hire rates to customers from our schedules and framework agreements where applicable.
- Process bookings, off hires, extensions, and vehicle exchanges in our hire IT systems - including notifications to customers.
- Manage vehicle breakdowns, update the systems, and keep customers informed.
- Update our Vehicle Day Sheet along with other systems such as MID.
- Daily / Weekly Driver and transport planning.
- Document the ‘on-boarding’ of new vehicles.
- Ensure all paperwork is checked and filed correctly.
- Provide help and guidance to administrative team members.
- Hold continuous dialogue with other departments and team members nationally.
- Ensure that the hire team continuously delivers the highest level of customer service.
- Provide advice and guidance to customers, helping them hire the correct vehicle type and variant.
- Maintain client portals. Resolve Invoice & compliance issues as required.
- Assist with the planning and coordination of vehicle collection & delivery.
- Maintenance of vehicle compliance documentation.

**Experience/Skills**
- Have an exceptional telephone manner, be well organised and be competent in prioritising and adapting to frequent changes in business requirements.
- Good communication within the workplace is essential as is the ability to work closely within a small team.
- Strong IT/Computer skills, Microsoft Office, Outlook & experience of database entry, is essential.
- Hire industry and/or customer service experience is essential.
- Excellent communications skills, both written and verbal.
- Effective administration, planning and organisational skills with strict attention to detail and accuracy.
- Ability to work with Company processes and procedures in mind.

**Working Hours**:
Monday - Friday, 8:00am - 5:30pm. (Full time)

**Benefits**:

- Company pension scheme
- Competitive salary.

**Salary**: £35,000.00-£38,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Hire Desk: 4 years (preferred)

Reference ID: HDC/Wolv/Oct

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