Customer Installation Co-ordinator

2 weeks ago


BartonuponHumber, United Kingdom Wren Kitchens Full time

**About The Role**:
**Main Responsibilities**:

- To manage an order bank of installations, delivering exceptional levels of customer service to each individual customer
- To handle internal and external customer/Installer queries through various channels of communication
- To achieve departments targets and expectations in line with agreed SLA’s
- Manage and communicate professionally with customers to ensure their projects are delivered efficiently
- Pro-actively resolve issues by owning each customer you correspond with.
- Work as team/individual to achieve the weekly targets and execute first call resolution where possible
- Provide all Wren customers with an exceptional customer service experience and build relationships
- Offer problem solving solutions and follow up with customers/departments with a ‘can do attitude’
- Accurately recording information at all stages of the customers process to ensure records are up-to-date
- Performing admin tasks such as placing orders, taking payments, submitting claims and generating reports as and when

**About You**:

- GCSE level C or above in English and Maths
- Strong communication skills - both written and verbal
- Good IT skills
- Customer Service experience
- Ability to work independently and within a team environment

**About The Company**:
Wren Kitchens are not only passionate about kitchens, but we are also passionate about our people We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story



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