Customer Service Administrator

2 weeks ago

BartonuponHumber, United Kingdom Wren Kitchens Full time

**About The Role**:
**Main Responsibilities**:

- To handle internal and external reporting queries through various channels of communication
- Deliver exceptional levels of service to both internal stakeholders and external customers
- To achieve departments targets and expectations in line with agreed SLA’s
- Work as team/individual to achieve the weekly targets and execute resolution where possible
- Manage day to day reporting with the management team, to highlight trends or concerns
- Offer problem solving solutions and follow up with stakeholders/departments with a ‘can do attitude’
- Accurately recording information at all stages of the reporting reviews to ensure records are up-to-date
- Identify and report on any processes that result in a poor customer experience
- Make sure all administrative tasks are completed on time and to an exceptional standard
- Accuratley log feedback reviewed from the Field Team and report them to Key Stakeholders
- Perform admin tasks such as accurate report, record keeping, file maintenance and data entry.
- Assisting with the Installation Co-Ordinators role when needed
- Manage and handle installers invoices, along with any queries

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

**What Wren Offer**:

- Free access to our onsite gym 24/7
- Enjoy subsidised meals in our two fantastic restaurants
- Free on-site parking
- Staff discount on purchasing a kitchen after a full 1 year of continuous employment
- Employee of the month with perks including gift vouchers
- Free refreshments brought directly to your desk throughout the day
- Free annual eye tests as well as a contribution to new glasses
- Refer a Friend Scheme
- Quarterly Bonus Scheme

**About You**:
**Desired Skills and Knowledge**:

- GCSE level C or above in English and Maths
- Strong communication skills - both written and verbal
- Good IT skills
- Customer Service experience

**About The Company**: Wren Kitchens are not only passionate about kitchens, we are passionate about our people We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work

This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story

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