Customer Service Administrator

3 days ago

BartonuponHumber, United Kingdom Wren Full time

**About The Role**:
**Are you passionate about delivering exceptional service through efficient administrative support?**

Join our vibrant Customer Installation Centre at Wren Kitchens in Barton-Upon-Humber, where you’ll play a vital role in supporting our service teams and approved installers to make our customers’ dream kitchens and bedrooms turn into reality.

As a Customer Service Administrator you'll handle a variety of key and important administrative tasks, including booking installers for installation appointments while coordinating deliveries and supporting the resolution of customer issues. If you thrive on solving problems, communicating effectively, and going the extra mile to deliver outstanding service, this role is for you

**Key Responsibilities**:

- Proactively resolve queries and concerns across various contact channels.
- Coordinate customer deliveries with installation appointments and availability.
- Provide exceptional, inspirational experiences that exceed expectations.
- Identify and report on processes impacting customer satisfaction.
- Support our Approved Installers by assisting with customer-related queries.
- Make creative and responsible decisions to resolve issues effectively.

**What Wren Offer**:

- Life Assurance after 2 years' service
- Access to Benenden health and discount platform after 1 years of continuous service
- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- EE discount
- Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
- Eye Care Vouchers
- Refer a Friend Scheme
- Free onsite gym

**About You**:

- Confident communicator who enjoys building relationships.
- Reliable individual with excellent computer skills and comfortable navigating multiple systems
- A genuine desire to develop your customer service expertise.
- Passionate individual who want to make a real difference to the customer experience.

**About The Company**:
Wren Kitchens is the largest kitchen retailer in the UK, with £1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens - we manufacture, deliver and install them too.

If you can match our passion to grow our business and exceed customer expectations in a competitive sales environment, you’ll be rewarded by a company that recognises talent with exceptional earning potential and company-wide opportunities to progress.

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