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Workplace Experience Host

2 weeks ago

Bristol, United Kingdom Mitie Full time

We are on the lookout for a professional, welcoming, and experienced host to join our team.

Working within a 5* Mitie team, you will be the face of The Client workspace, taking full ownership of the working environment by delivering a first-class service across all integrated facilities management services. You will ensure all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for all whom reside or visit The Client premises.

**Main Duties**- To provide theclient and customers with an exceptional customer experience and journey
- Support the Service Level Agreement by ensuring that all activities are carried out effectively
- Ensure all customer requests are dealt with efficiently and effectively and the customer is kept fully updated with progress
- Acquire and maintain a comprehensive knowledge of all on site services to be able to advise individual customers in line with their needs
- Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests
- Carry out a daily inspection of The Client workplace facility at the beginning of each day to maintain workplace functionality, Identifying, reporting and resolving faults, cleaning, maintenance and landscaping needs in addition to HS&E and Operational issues
- Complete daily periodic checks of all stationery hubs and tea points to ensure tidiness, cleanliness and all sundries are replenished in a timely, manner
- Complete daily checks of all meeting, conferencing and event spaces, setting each space to a defined local standard; Including the provision and restocking of all stationery, flip chart and sundry items, and testing that all AV and conferencing technology is fully operational
- Ensure all meeting room requests are completed in accordance with the SLA and customers are communicated to with all booking information
- The Workplace Concierge may occasionally support and assist the client with both onsite and offsite events, acting as a main point of contact to ensure everything runs effortlessly
- Coordinating of events and large-scale meeting, such as group wide events or senior management meetings
- To ensure meeting rooms are organised for events in conjunction with Host. Liaising with host and to assist with the delivery of events as they occur. This may require some flexibility with work hours on occasion for attendance at early morning or evening events as well as assisting with hospitality suties (waitressing, serving alcoholic drinks and manning registration desk
- Work flexibly to support out of hour requests and extended hours to self-cover operations
- Provide operational support to any internal events
- Support the mail room team when required carry out Internal/external post and courier deliveries/collections
- Attend weekly service line meetings to ensure a one team ethos is created throughout the team, use these forums to share information that may impact other service lines
- Liaising with the Workplace Experience Manager oversee all contractor activity to minimise impact on site operation and customers
- Raise accident and incident reports and track through to closure
- Actively seek and review customer feedback, track remedial actions through to closure
- Support with all internal and external audits
- Provide cover for absence, breaks and when requested, including Barista duties
- Work flexibly to support out of hour requests and extended hours to self-cover operations
- Proactively make recommendations/suggestions/initiatives to support contract evolution
- To assist in any other reasonable duties as required by your manager or clients
- Demonstrating and leading a “one team” approach
- Uphold the vision and values of Signature in all actions and behaviours
- Maintain and practice a high degree of confidentiality and integrity
- Ensure client needs are met in terms of greeting visitors, answering telephone calls, directing calls, booking meeting rooms, car parking facilities etc
- Provide IT assistance and attend regular training of services
- Set up all IT equipment for each meeting
- To ensure that visitors are entered on to the building visitor database through an online software package
- To build professional relationships with key stakeholders to develop knowledge of personal requirement
- To act as the central point of contact on-site for all service lines, contractors, clients and guests
- To handle any guest complaints and provide a swift solution or escalate as appropriate
- To portray a friendly, professional and courteous demeanour always, using open and appropriate body language
- To be articulate and pre-empt the needs of clients and visitors
- To be responsible for the upkeep and cleanliness of your allocated areas

**What we are looking for**:
- A clear understanding of Health & Safety practices, IOSH certified preferred
- An understanding of Audio Visual and IT systems and the ability to