Receptionist

**Days: Wednesday, Thursday & Friday**

**Time: 9am-4pm**

Job Title: Receptionist

Reporting to: Home Manager

Job purpose: To be responsible for the smooth running of the administration of the Care Centre.

Skills, Knowledge & Qualifications

Required:

- Good numerical and word processing skills
- Knowledge/experience of MS Word and MS Excel
- Friendly, confident, well presented and customer focused
- Professional telephone manner
- Genuine interest in working within a caring environment
- An appreciation of need for confidentiality
- Good communication and organisational skills
- Confident team player
- Satisfactory Policy Check and check against the PoVA list
- Ability to work on own initiative

Main responsibilities

Administration
- Maintain accurate and complete financial records of the Care Centre in line with Company policies and procedures, using computer and manual systems
- Process receipts of monies against Service Users accounts. Maintain records
- Maintain complete files for Service Users and Staff Members in line with the Company’s policies and procedures
- Provide administrative/secretarial support to the Home Manager e.g. typing, filing, dealing with correspondence etc within give timescales
- Operate office equipment such as fax, photocopier and computer as required
- Answer the telephone, respond to enquiries from Service Users and Visitors and direct enquiries in a friendly and efficient manner
- Maintain stationery supplies
- Order and maintain records of Staff Members uniforms

Communication
- Participate in Staff and Service User meetings as required
- Take notes of meetings as required by Home Manager

Marketing
- Actively market the Care Centre and promote a positive personal and professional profile within the local community, ensuring the good reputation of the Care Centre at all times
- Show Visitors round the Care Centre in the absence of the Home Manager
- Prepare and display information leaflets and posters, send out brochures etc as and when required

Training and Development
- Maintain and improve professional knowledge and competence.
- Attend mandatory training days/course, on or off site as and when required

Health & Safety
- Report immediately to the Home Manager or Person in Charge any illness of an infectious nature or accident incurred by a Service Users, colleague, self or another
- Understand, and ensure the implementation of the Care Centres Health & Safety policy and Emergency and Fire procedures
- Report to the Home Manager or the Handyperson any faulty appliances, damaged furniture or equipment or any potential hazard
- Promote safe working practice in the Care Centre

Infection Control
- It is your responsibility to read and understand the homes Infection control Policy and to ask questions that you may not understand?
- Complete the homes Infection Control Training
- Report any infection control issues immediately to your Home Manager, alert your person in charge.
- Share your knowledge and understanding of Infection Control with your work Colleagues to ensure the safety of all staff, visitors and residents.

Safeguarding
- It is every staff members responsibility to ensure that they have read and understood the homes Safeguarding Policy, and to ask questions for any areas they do not understand.
- Every staff member must complete the homes Safeguarding training
- Staff have an obligation to all residents to report any incidents that they feel may be a safeguarding issue to their manager or senior staff.
- It is every staffs responsibility to know the process for reporting safeguarding concerns to the local safeguarding teams, Contact numbers for this should be found posted around your home, if you cannot find them it is your responsibility to ask.

General
- Ensure that all information of confidential nature gained in the course of duty is not divulged to third parties
- Notify the Home Manager or Person in Charge as soon as possible of your inability to report for duty and also on your return to work from all periods of absence
- Promote and ensure the good reputation of the Care Centre and Bondcare
- Ensure the security of the Care Centre is maintained at all times
- Adhere to all Company policies and procedures within the defined timescales
- Ensure all equipment is clean and well maintained
- Carry out any other tasks that may be reasonably assigned to you

This Job Description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list.

Bondcare reserves the right to amend this Job Description from time to time, according to business needs. Any changes will be confirmed in writing. Please note that you share with Bondcare the responsibility for making suggestions to alter the scope of your duties and improve the effectiveness of your post.

**Job Type**: Part-time
Part-time hours: 21 per week

**Salary**: £11.10 per hour

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site par