Dental Receptionist

4 days ago

West Drayton, United Kingdom EvoDental Full time

Previous applicants need not apply

A unique opportunity has arisen to be part of the life-changing EVO Dental team, helping our patients along their EVO Journey by becoming our “managing director of first impressions” AKA receptionist.

**The Person**
- While previous knowledge of the workings of a dental practice is desirable, because EVO Dental is not an ordinary dental practice, we are prepared to consider no experience in this field, although the ability to learn quick will be essential.
- Flexible hours based on the needs of the business, typically eight working hours per day, between 07:30 and 18:30.
- The special work we do is so very important to the lives of our patients, hence the requirement to be completely reliable and trustworthy.
- Highly motivated, striving to delight and get the job done, for both individual and team tasks.
- A genuine desire to help people and gain satisfaction from other’s positive life-changing outcomes.
- Polite and comprehensive command of written and spoken English.
- Calm and resilient when under pressure.

**The Role**
- Scheduling all patient appointments to optimise use of the facilities and manpower - understanding manpower spans multiple departments across two sites.
- Greeting patients warmly upon arrival, settling them into their individual lounges, gathering necessary data prior to treatment and ensuring they are relaxed and comfortable.
- Keeping waiting patients apprised of the schedule, in cases where other treatments run late, ensuring other departments are also aware.
- Liaising with the nursing, clinical and technical teams regarding individual patient schedules, to ensure seamless coordination of the patient journey.
- Greeting the patient warmly following treatment, noting some patients could be slightly distressed and in some discomfort, following a major full-arch or full-mouth rehabilitation surgery.
- Taking payment from patients as and when a payment is due, and processing this using electronic systems.
- Maintaining records and performing general administrative tasks in between interactions with patients and staff.
- Booking local hotels and travel arrangements for patients when required.
- Assisting the management team with general administrative tasks, including coordination of meetings, events and other company activities.
- Other support and administrative tasks as required to support the business in general.

**Job Types**: Part-time, Permanent

Expected hours: 16 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Work Location: In person

Expected start date: 15/01/2025

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