Assistant Public Opening and Events Co-ordinator

3 days ago

Newbury, United Kingdom Highclere Estate Full time

This is a varied role with the main responsibilities including and not limited to: working on both public open days and events, overseeing the visitor experience, managing group bookings, data inputting into our CMS system and invoicing when required, website testing, diary management, sales and bookings, telephone and written enquiries and general customer support.

The office work environment is one where no two days are the same.

**A more in-depth job description**
- Working with the larger Highclere team on our Public Opening dates and other special events throughout the year.
- The ongoing updating of risk assessments
- Working closely with heads of departments (Banqueting, Car Parking, Guides, Retail) to ensure the smooth running of the public open days and events.
- First aid and fire safety trained. The first port of call for first aid when open to visitors.
- ‘Walk arounds’ prior to openings to ensure the Castle, Exhibition and Gardens are safe and suitably presented for visitors.
- Marketing - Designing and printing all new season leaflets.
- Making sure written information and signage is up to date.
- The main contact for group booking enquiries - Maintaining and updating Coach bookings, FAQ’s and Policy documents on CMS database and Excel spreadsheets.
- Good knowledge of Database systems for data inputting and dealing with IT issues and invoicing.
- Overseeing the sale of admission tickets and Afternoon Tea sales and enquires.
- Providing the IT department with the marketing materials such as event and ticket wording, pricing and figures for events.
- Working closely with the IT Department with regards to website testing prior to ticket release.
- Good diary management.
- Dealing with a high volume of telephone and written enquiries to ensure all customer enquiries or complaints are responded to within a reasonable time period and dealt with efficiently and professionally.
- Working closely with the Event Managers working in the same office to provide relevant support when required.
- Being flexible with working hours, with weekend and bank holiday work through the year, particularly when open to the public
- The role will require a general willingness to work as a team member and assist with any tasks that might reasonably be requested.

This overview is just that an overview of the role in question. That said as with any small office environment you may be asked to undertake tasks from time to time that are not listed above. The existing ethic of team work in the Highclere Castle office is such that everyone pulls together to help each other as and when required.

Salary range dependent upon experience £23,000 to £25,500 per annum.

**Salary**: £23,000.00-£25,500.00 per year

Work Location: In person

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