Technical Systems Analyst
2 days ago
**Technical Systems Analyst**
**£51,750**
**High Wycombe - 2 days per week on site and 3 days from home**
My client are a Housing provider with around 600 users who is looking for a Technical Systems Analyst. They are in the process of implementing the Civica CX Housing Management system and need a Technical Systems Analyst to help build and configure CX inline with their business aspirations.
You will need to be a brilliant communicator with the ability to interpret and transform the clients aspirational process designs into Civica’s CX Housing management system.
**Responsibilities -**
- Work closely with SME’s and Business Analyst’s to understand and shape if needed, requirements and aspirational system designs
- From agreed system designs, build robust Case and Task workflows within the CX Housing management system.
- Understand what can be achieved within specific deadlines and adapt a minimum viable product approach if needed
- Coach and mentor other colleagues to build and configure workflows within CX.
- Produce documentation and how to guides around building and configuring CX
Deliver CX configuration in an agile working environment adopting an iterative approach to delivery
- Report and document progress regularly through JIRA and daily stand-up meetings.
- Support the testing process on test issues, design verification and test cases.
**Experience**
- A logical approach to problem solving with a methodical, investigative, and inquisitive mind
- Good interpersonal and client-handling skills with the ability to manage expectations and explain technical detail
- Excellent verbal and written communication skills with a proven ability to adopt varying styles to be able to explain complex information to a wide variety of audiences.
- Qualification in an IT related discipline or equivalent experience
- Basic understanding of SQL
- Experience of using Agile methodologies such as scrum or Kanba
- Experience using JIRA
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