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Reception Administrator
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Job Title: Reception Administrator **Salary**: £24,906 Hours: 37.5 per week as per Rota, including weekends and bank holidays Location: 60 Grove End Road, London, NW8 9NH To perform all administration duties within the Patient Services & Outpatient departments with the aim of ensuring all patients, visitors and staff receive a warm, professional and courteous welcome on arrival in a clean and tidy reception area at all times. Staff must be an Ambassador of the Hospital values. As an organisation we would expect that all staff working on administration areas should always demonstrate a commitment to providing an excellent service that is sensitive, putting others before themselves with care and consideration. Located in leafy St John’s Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St John’s. Am I the right person for this Reception Administrator role? - Excellent Customer Services skills - Proven office and customer service experience in previous employment. - Previous experience in a healthcare setting (desirable) - Prepared to undertake further training / qualifications relevant to the role. - Literate and numerate with a good level of education to GCSE-level (or equivalent) (GCSE or equivalent, at grade C or above in Mathematics and English) - IT literate to include windows, Microsoft Word, Excel and Access - Ability to use own initiative What are the Responsibilities of this Reception Administrator role? Receive patients, clinicians, staff and other visitors to the Hospital in a welcoming and professional manner. - Act in a manner as to maintain and protect patient confidentiality at all times. - Undertake all aspects of patient registration, charging and examination scheduling using the hospital PAS systems, ensuring that all data is correct and up to date in accordance with hospital/departmental protocols. - Preparation of outpatient & diagnostic clinics (data entry onto Hospital patient management system and printing of relevant paperwork - Ensuring all clinics are maintained and updated, during shifts - To file away all copies of registration forms in accordance with department policy, attaching any relevant letters of guarantee as well as following GDPR data protection. - Clear and Concise communication with patients and nurses, and scripting accordingly - Checking charge sheet and payment type to ensure all charges are captured in the system before raising invoice to patient, then taking payment for self funding patients on the day - Investigating any account queries relating patients accounts, or assisting other departments in account queries - Be confident in cash handling, adhering to departments policies and Procedures At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits; from 27 days annual leave, generous private healthcare cover, contributory pension schemes - including continuation of the NHS pension. Working with us, all eligible employees receive; - Competitive pay with progressive band structuring - Private healthcare cover of up to £20,000 per year - Ongoing training and development programmes - Discounts at local, national and online shops - Interest-free season ticket loans - Cycle to work loan scheme - Employee "Service Excellence" recognition rewards If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you. **Job Types**: Full-time, Permanent **Salary**: £24,906.00 per year **Experience**: - Administrative Assistants & Receptionists: 1 year (preferred)
