Lap Call Handler

2 weeks ago

StokeonTrent, United Kingdom Midlands Partnership NHS Foundation Trust Full time

The role will involve taking calls from new and existing community nursing patients; taking and documenting messages and working closely with triage nurses to prioritise calls.

You will be working in a dynamic office environment and have the ability to liaise with a variety of people both face to face or on the telephone. The successful applicant will be expected to be competent and confident in the use of IT systems, including Microsoft Office (Word, Excel and Outlook and Microsoft teams). Experience of entering accurate information onto databases is essential. Previous experience of clinical systems such as RiO, eCommunity, S2S and iPortal is also an advantage, however training will be provided to the successful applicant if required. The ability to travel between local Health venues is also essential for this role.

If you enjoy working on your own initiative as well as being part of a growing friendly team this could be the job for you.

The successful applicant will be flexible and organised, have excellent telephone manner, be confident in speaking to patients and their families or carers; and have the ability to maintain composure when dealing with challenging situations. You will be expected to work autonomously and effectively prioritise your own workload in a busy environment.

Midlands Partnership NHS Foundation Trust is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.

We pride ourselves on the services provided to support with the well-being of all of our employees both physically and mentally and offer counselling support and lifestyle information. Opportunities for flexible working are also available depending on the role.

We encourage career development provided by in house training programs and coaching support.

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.

**The main responsibilities are**:

- Call handling.
- Working closely with the triage nurses in the team.
- Liaising closely with the community nursing team to support effective handling of messages and referrals to the service.
- Liaising with partner organisations to ensure that all referrals or messages for the service are comprehensive and contain all relevant data to support the triage nurses to make safe and effective triage decisions.
- Recording calls and outcomes on the electronic clinical systems.
- Adding referrals to the electronic clinical system from our mailbox.
- General office admin duties (filing; photocopying; archiving etc).

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