Customer Service Adviser

1 week ago

Bristol, United Kingdom Pelican Business Services Full time

Our Social Policy team is responsible for administering our client's highly regarded payment assistance schemes and special tariffs.

**What you'll do**:
We are proud to offer a variety of great ways to support customers who are finding it difficult to pay their water and sewerage charges and, as a Customer Service Adviser within the Social Policy team, you will use your excellent communication and decision-making skills to assess the best way to help.

This is a busy, challenging and very rewarding role. Working within a friendly and supportive team you will liaise with customers and third-party organisations, such as the Citizens Advice Bureau, to find resolutions to satisfy both customers and business needs.

This is an office-based role giving you day-to-day contact with your team and leader for support and collaboration.

**What you'll need**:
You have excellent verbal and written communication skills and the ability to tailor your communication to your audience.

You are self-motivated, with the ability to make sound decisions using your own initiative and negotiate effectively to ensure the best outcome for the customer and the business.

You are a team player who can manage your time well and prioritise your workload.

**What you'll receive**:
We offer a wealth of both financial and non-financial benefits, including:

- 25 days' holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increments yearly rewarding your first 3 years of service
- Performance related bonus of up to 10%
- A healthcare package that allows you to claim back healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to four times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers

**Who we are**:
Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.

We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.

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