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Customer Relations Adviser
2 weeks ago
We are looking for a Customer Relations Adviser to deliver a first-class experience in our team. In this role you will be dealing with all things customer. You will join our dynamic Customer Relations team and will be helping customers with their billing queries and taking ownership of the customer journey.
**What you'll do**:
From interview to offer, we will keep you updated every step of the way. From day one you will receive a warm welcome to our team and join a unique and personalised onboarding programme.
Our Customer Relations Adviser role will see you work Monday to Friday.
**What you'll need**:
Our values are Expert, Trusted, Engaging and Helpful, and as someone who can deliver fantastic customer service through building rapport via our communications, you will have a positive “can do” attitude, enthusiasm to learn new skills and the ability to exceed both your own and our customers' expectations. You will**have a strong customer focus and the ability to make every interaction memorable for our customers.
You will also have excellent communication skills, both written and verbal, a willingness to adapt and respond to change and the ability to problem solve and use your initiative. You will need to be able to demonstrate resilience and reliability, while also working to department targets.
You will enjoy being part of a team and working with others, but you will also be able to use your own initiative and assess information to confidently make and implement decisions. You will have the ability to think outside the box, put forward suggestions and constantly look for new ways you can develop yourself and the business.
**What you'll receive**:
We offer a wealth of both financial and non-financial benefits, including:
- 25 days' holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increments yearly rewarding your first 3 years of service
- Performance related bonus of up to 10%
- Optimise Health Plan supporting you with your healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to four times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers
**Who we are**:
water2business, the highest rated water company on Trustpilot, provides billing, account management and customer service to business customers across England and Scotland. Based in Nailsea, we serve over 85,000 customers and provide leading levels of service through our fantastic customer teams. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.
In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award-winning team. We take your career, happiness and general wellbeing seriously.
