23n/tsts - Technical Support Specialist

The Role: - Providing support for Randox sales staff and international technical support. - Troubleshooting customer complaints and assisting with enquiries. - Onsite training and support, as required. - Use of complaint handling software to log all customer complaints and enquiries. Please note, this role will involve supporting a global customer base...

**The Role**: - Handling and troubleshooting of technical customer queries from local and international locations. - Review and analysis of performance data and comparative studies. - Provide product and instrument training to international staff - Use of query-logging software to record and monitor the status of customer and internal queries. - Development...

**The Role**: - Handling and troubleshooting of technical customer queries from local and international locations. - Review and analysis of performance data and comparative studies. - Provide product and instrument training to international staff - Use of query-logging software to record and monitor the status of customer and internal queries. - Development...

The role involves but is not limited to, the following: - Maintenance and upkeep of our inhouse database. - The provision of information and assistance in the promotion and development of our bespoke products. - Administrative duties involved in the forecasting and production of RIQAS programmes. - Provide effective communication with customers,...

**Responsibilities**: - To collate and extract data and information to generate technical files which comply with regulatory guidelines. - To review, interpret and prepare technical reports for the regulatory Technical Files. - Work closely with the regulatory team to complete and maintain technical files and medical device files. - Work closely with R&D,...

This role will be based at our Science Park at Antrim. **Responsibilities**: - Write and maintain technical documents, including user manuals, SOP’s and training materials. - Ensure all technical documents adhere to company standards, including style, format, and quality. - Perform quality assurance reviews on technical documents to ensure accuracy and...

**_This is a permanent part-time role at 20 hours a week. _** **The Role**: - Generating, checking and updating of IFU (Instructions for Use) & ISA (Instructions for Specific Applications) documents for various automated clinical chemistry and immunoassay analysers in accordance to company procedures. - The provision of information and advice on the...

Randox Laboratories is a global diagnostics company headquartered in Northern Ireland. We are currently looking to employ a number of Administrators for our various teams across all our sites. We employ more than 2500 staff globally and have a presence in over 145 countries. Recently we have processed over 20 million COVID 19 tests for the British Government...

This role provides exciting opportunities within a team that is driving Randox business forward. Randox now offer free transportation from Antrim Train / Bus station each morning to take staff to our various sites in Antrim and Crumlin. **The Role**: - Use of relevant software to record and monitor the status of customer and internal queries. - Contacting...

**The Role**: - Communicate and liaise effectively with both existing clients and potential new clients. - Use of relevant software to record and trend enquiry types and status of client’s queries. - Contacting clients to carry out post-market feedback and record this data. - Relevant administrative tasks **Essential**: - Excellent customer service...