23n/csat - Customer Support Administrator

3 days ago

Antrim, United Kingdom Randox Laboratories Full time

This role provides exciting opportunities within a team that is driving Randox business forward.

Randox now offer free transportation from Antrim Train / Bus station each morning to take staff to our various sites in Antrim and Crumlin.

**The Role**:

- Use of relevant software to record and monitor the status of customer and internal queries.
- Contacting customers to carry out post-market feedback and trending of this data.
- Ensuring that all product queries are brought to the attention of the relevant support teams.
- Filing correspondence from customers and completed queries.
- Communicate and liaise effectively with customers/suppliers/visitors etc as well as internal staff; interpret and respond clearly to requests.
- Carry out biannual customer feedback.
- Relevant administrative tasks.

**Essential**:

- Excellent communication skills.
- Confidence in dealing with customers.
- Ability to work both in a team environment and independently.
- Ability to work to strict timeframes and meet deadlines.
- A willingness to develop a high level of product knowledge.
- Desirable:

- Degree level education in a Business/Life Science discipline.

**About Randox**:
An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories has been the heartbeat of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike. Through the enormous effort and commitment of its staff Randox is currently operating at a capacity of 180,000 COVID-19 samples per day, making it the most productive laboratory in the UK and Ireland and amongst the very largest in Europe.

Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially.

Central to the Randox ethos is our drive and determination to improve healthcare worldwide and every one of our talented staff play a role in this. In order to serve our growing international markets, we require high calibre applicants with scientific, engineering, software and broader business skills - including sales, marketing, logistics, finance and many more. Join the Randox team and play your part in improving the health of millions.

Randox Laboratories Limited is an Equal Opportunities Employer

  • 23n/imom - Customer Support Administrator

    7 days ago

    Antrim, United Kingdom Randox Laboratories Full time

    Randox now offer free transportation from Antrim Train / Bus station each morning to take staff to our various sites in Antrim and Crumlin. This shuttle will take staff back to the station at the end of the day. **The Role**: - Use of relevant software to record and monitor the status of customer and internal queries. - Contacting customers to carry out...

  • 23n/admn - Administrator

    2 weeks ago

    Antrim, United Kingdom Randox Laboratories Full time

    Randox Laboratories is a global diagnostics company headquartered in Northern Ireland. We are currently looking to employ a number of Administrators for our various teams across all our sites. We employ more than 2500 staff globally and have a presence in over 145 countries. Recently we have processed over 20 million COVID 19 tests for the British Government...

  • 23n/omer - Customer Service Administrator

    2 weeks ago

    Antrim, United Kingdom Randox Laboratories Full time

    Randox now offer free transportation from Antrim Train / Bus station each morning to take staff to our various sites in Antrim and Crumlin. This shuttle will take staff back to the station at the end of the day. The Role: - Use of relevant software to record and monitor the status of customer and internal queries. - Contacting customers to carry out...

  • 23n/mini - Customer Service Administrator

    5 days ago

    Antrim, United Kingdom Randox Laboratories Full time

    Randox now offer free transportation from Antrim Train / Bus station each morning to take staff to our various sites in Antrim and Crumlin. This shuttle will take staff back to the station at the end of the day. The Role: - Use of relevant software to record and monitor the status of customer and internal queries. - Contacting customers to carry out...

  • 23n/csso - Customer Support Advisor

    1 day ago

    Antrim, United Kingdom Randox Laboratories Full time

    **The Role**: - Communicate and liaise effectively with both existing clients and potential new clients. - Use of relevant software to record and trend enquiry types and status of client’s queries. - Contacting clients to carry out post-market feedback and record this data. - Relevant administrative tasks **Essential**: - Excellent customer service...

  • 23n/viso - Customer Support Advisor

    2 weeks ago

    Antrim, United Kingdom Randox Laboratories Full time

    **Shift Pattern: 5 days a week. 1 weekend every 3 weeks.** - Monday - Friday: - Early Shift: 08:00 - 16:40. - Late Shift: 09:50 - 18:30 - Weekends: 08:00 - 18:30 **The Role**: - Communicating with existing and potential customers offering a high level of service. - Use of relevant software to record and monitor enquiries from customers and internal...

  • 23n/tsaa - Technical Administrator

    1 day ago

    Antrim, United Kingdom Randox Laboratories Full time

    The role involves but is not limited to, the following: - Maintenance and upkeep of our inhouse database. - The provision of information and assistance in the promotion and development of our bespoke products. - Administrative duties involved in the forecasting and production of RIQAS programmes. - Provide effective communication with customers,...

  • 23n/adnn - Administrative Administrator

    2 weeks ago

    Antrim, United Kingdom Randox Laboratories Full time

    This position will offer you exposure to the regulated world of medical devices, giving you real responsibility to ensue high/accurate levels of documentation is maintained within our manufacturing and engineering department. Mon-Thur 07:50 - 16:50 Friday - 7:50 - 13:50 Please see link below for more information on what we do: **The role**: - Assist in...

  • 23n/tadm - Training Administrator

    5 days ago

    Antrim, United Kingdom Randox Laboratories Full time

    This role is based at our Science Park in Antrim. - This is fixed term contract for 1 year. Essential: - Excellent verbal and written communication skills - Excellent organisational skills - The ability to act on your own initiative as well as part of a team - Excellent organisational skills with an eye for detail and the ability to prioritise work in a...

  • 23n/tsts - Technical Support Specialist

    3 days ago

    Antrim, United Kingdom Randox Laboratories Full time

    side the Technical Support Team-Leader to assist Randox Offices and staff with customer queries and complaints. Randox customers are laboratories based all over the world. This role will be based at our site in Antrim. **The Role**: - Handling and troubleshooting of technical customer queries from local and international locations. - Review and analysis of...