Team Leader

**Introduction**

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**

We are recruiting for a Motor Claims Team Leader to join our Blue Light Claims Team.

You'll lead and inspire a group of dedicated Claims Professionals, leveraging your expertise in the claims process to provide invaluable support and guidance. As a pivotal figure, you'll manage daily team operations, uphold client expectations, foster staff development, and set the standard as a role model.

**How you'll make an impact**
- Lead and supervise a team to ensure compliance with Service Level Agreements
- Approve claims settlements within your financial authority
- Ensure the team is knowledgeable about Service Instructions and Policy Wordings
- Liaise with clients to meet their requirements and attend review meetings as needed
- Provide training and support team development in line with the Gallagher Bassett Learning & Development Prospectus
- Complete appraisals in a timely manner
- Be an escaltion point and respond promptly to complaints
- Manage solicitors in litigated cases to uphold litigation standards
- Assist the Head of Operations with general office administration for smooth operations

**About You**
- Previous Team Leader experience in a regulated environment is essential
- Support and encourage exceptional client service
- Demonstrate strong technical expertise and knowledge within your scope of responsibility
- Understand and strive to achieve Gallagher Bassett's Best Practices
- Exhibit strong listening, written, and verbal communication skills
- Create a positive work environment, treat others with respect, take responsibility for developing others, and inspire high performance

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

**Other benefits include**:

- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on