General Assistant

**Benefits**:

- 1 night free stay at one of the YMCA Hotels
- 60% discount on childcare fees for children up to 3 years of age
- 20% discount on childcare for children over 3 for non-funded hours
- Free and discounted places for children attending Day Camps
- 28 Days Holiday plus Bank Holidays per year for full-time staff
- Staff Pension
- Free parking
- Free Gym membership - George Williams Centre, Bridgewater or The Beach Hotel Minehead
- Health Insurance for those staff working over 16 hours per week
- Charity Worker’s Discount at certain high street stores
- Training budget
- Monthly raffle
- Mental Health Support
- Access to Occupational Health Assessment
- Cycle to Work Scheme (salary sacrifice)
- Electric Car Scheme (salary sacrifice - lease)
- Discount at our Wedding Venue, Barley Wood

**General Overview**:
We are looking for Seasonal staff to assist with the effective running of the conference, hot beverage and food service at Great Western Hotel. You will also assist with the management team on shift, ensuring great customer service and providing a high standard of motivation and role model for our team of apprentice staff.

**Duties and responsibilities**:

- To ensure smooth running of the breakfast, food, conference and bar as well as the day to day operation.
- Supporting the managers or the team on shift and ensuring excellent customer service and providing a high standard of motivation and role model for our team of apprentices.
- To ensure that standards are achieved and internal operations are performed in an effective and efficient manner;
- Be able to greet and register guests, providing outstanding guest service during their stay.
- To make and modify reservations.
- Act as hotel operator and carry out concierge duties,
- Have a positive and upbeat personality with a desire to delivery outstanding customer service to our guests,
- Be able to multi-task, and be detail oriented.
- Training in all areas of hotel operations from housekeeping to reception duties will be provided.

**Skills & Experience**:

- A confidential individual who is committed about providing opportunities to vulnerable young people.
- Understanding that everyone is different and making sure people who use our facilities are respected and given the best experience.
- A dynamic individual who can drive a social enterprise forward.
- Good organisational skills.
- An understanding of personal hygiene and its effect on food preparation.
- A team player but also able to work on own initiative.
- Imaginative and creative in driving customers to the business.
- Self-motivated and flexible.
- Ability to provide emotional and social support whilst promoting learning and respect.
- Willingness to accept leadership and mentoring from management.
- Good communication skills both written and verbal.
- Good attendance and punctuality record.
- Commitment to providing a high standard of customer care.
- Ideally some hospitality or customer facing background, or willingness to undergo training.
- Willingness to undergo training in EPOS, PMS (Property Management Systems), OTAs (Online Travel Agencies).
- A flexible attitude and willing to adapt to new pressures.
- Some IT and social media skills.

**Education/Qualifications**:

- Level 2 qualification or relevant proven experience.
- Good standard of written and verbal English.
- Personal licence or willingness to undergo training.

**Contract**:Seasonal/Fixed Term

**Job Types**: Full-time, Fixed term contract
Contract length: 7 months

**Salary**: £19,000.00 per year

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift

Work Location: One location