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Customer Service Assistant

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Princes Risborough, United Kingdom Arthur Beale Limited Full time

**Company description**

Arthur Beale is the definitive heritage British nautical brand with a compelling ‘fit for purpose’ Clothing, Accessories & curated Chandlery offering.

We have a broad product range which includes Sailing Clothing, Ropes, Lifejackets and so much more.

During our 500 years history we have kitted out explorers like Shackleton and the early Everest Climbers.

We are committed to the protection of the Oceans.

The brand believes the role of exploration and adventure is to preserve and protect the planet.

All Arthur Beale packaging will be made in the UK from 100% waste material from another manufacturing process.

Our key values are:
Craftsmanship - our Beerenberg pullovers are as well made as our 3-strand ropes. After 400 years, we know how to make things that last

Seamanship - we’re practical and functional, everything from our ropes to our thermal vests to our returns policy is built to withstand a Force 9 gale

Friendship - Diversity and Inclusivity are at our core. Like the oceans, our products are for everyone

Sustainability-ship - we’re stewards of the seas, our products are made to last and our packaging is 100% compostable, 100% reusable and 100% recyclable

Exploration-ship - whether it’s a trip around the bay or the Vendee Globe, nothing on earth beats the excitement of the sea

Outdoorsmanship - but, if you want to use our products on land that’s ok too

Check out our website: arthurbeale.co.uk to find out more

**Job description**

**Customer Service Administrator, Thame**

We are looking for a **Customer Service Administrator** to join our growing business based just outside, Thame.. It is an exciting time to join as we currently enjoying year on year growth of 50%. This role can be either part time or full time.

The role will be office-based just outside Thame and duties will include:
**Responsibilities**
- Provide product information/undertake tasks in response to customer requests, ensuring that all tasks meet the agreed company and customer services standards
- Amend and maintain accurate company records of all customer communications.
- To investigate and resolve complaints and queries in line with the complaints procedures
- Take responsibility for end to end process of tasks undertaken
- To help pack and dispatch some orders

A customer orientated individual with an eye for detail, good administrative skills and the ability to work to set deadlines. Good written and verbal communication skills are essential for this role as is a can do attitude and the ability to deal with large volumes of work at peak times.

**Skills**:

- Customer focused individual.
- Methodical and well organized.
- Ability to prioritize work & work under pressure to meet service standards.
- Works with little direction - on own initiative.
- Confident and professional telephone manner.
- Ability to perform efficient, accurate, timely admin duties.

**Job Types**: Full-time, Part-time, Temporary, Permanent

Pay: £11.50-£12.00 per hour

Expected hours: No less than 10 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person