Service Innovation Assistant

1 week ago

Princes Risborough, United Kingdom Association for Project Management Full time

**Service Innovation Assistant - Qualifications**

**Salary: £22,000 per annum depending on experience**

**Permanent Full time - 35 hours per week**

**Hybrid Working - Home Based/Princes Risborough**
- We’re Association for Project Management (APM). We’re a professional membership organisation that sets the standards for the project profession. As a registered charity, we reinvest our surplus for the benefit of our members and the profession. We deliver education and develop qualifications. We conduct research and provide knowledge and resources. We run events and share best practice. We give people the opportunity to connect and provide community for our individual members and corporate partners, wherever they are. Above all, when doing so makes a difference, we challenge the status quo._

A fantastic opportunity has arisen at the Association for Project Management (APM) for a Service Innovation Assistant in the Qualifications Department.

You will deliver a high level of customer service to both internal and external customers by carrying out day to day administration requirements and follow procedures accurately and make effective use of existing systems as well as contributing ideas about how to improve efficiency.

**Qualifications**
- GCSE (or equivalent) including Maths and English

**Experience**
- Worked within a high quality and busy customer service environment
- Good knowledge of Microsoft Word, Excel, Outlook, and CRM databases

**Skills**
- Excellent written and verbal communication including excellent telephone manner
- Good relationship building with customers and colleagues
- Well-developed planning and organisational skills
- High degree of attention to detail and good problem-solving skills

**Why APM?**

APM is chartered. We’re the only chartered organisation representing the project profession, anywhere in the world. We know that better project delivery is about achieving your desired outcome. We believe that doing so is about so much more than process alone. We’re champions of the new. There has never been a more important time for debate, so naturally we’re at the heart and helm of that too. In a complex and shifting world, we’re helping the project profession deliver better.
- **Main benefits at APM**:_
- 25 days holiday (excluding all public holidays). This increases after four years’ service.
- Private healthcare and dental cover is available after completion of six-month probationary period. APM pays the premium for the employee. This becomes a 'benefit in kind’.
- Pension scheme offered in line with auto enrolment with up to 8% contribution from APM.
- Company sick pay scheme.
- Life assurance at four times the salary.
- Salary sacrifice schemes -pension, cycle to work scheme, additional annual leave (up to 10 days).
- Free parking on site.
- Employee Assistance Programme.
- Performance Related Pay (PRP) scheme. The discretionary bonus will take account of individual performance as well as APM’s overall financial performance.
- One paid volunteering day per year.
- Hybrid/flexible working options are available dependent on job role. However, there is a requirement to come into the office 4 days per month.

**Salary**: £22,000.00 per year

Ability to commute/relocate:

- Princes Risborough, HP27 9LE: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Princes Risborough, HP27 9LE

Reference ID: SIA1

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