Hotel Night Porter

1 week ago

Ludlow, United Kingdom Fishmore Hall Full time

**We are creating a brand new role at the hotel.**

We are looking for a person, or multiple people, to work between 11pm and 7am. As this is a new role we are looking at filling 3 - 5 nights per week so this could be a job share. We are looking to cover Friday, Saturday, Sunday, Monday and Tuesday evenings as we have permanent cover on Wednesday and Thursday.

Could be a second job or a full time role. Fairly flexible with regards to which evenings of the week are covered. **MUST BE RELIABLE.**

Night porters in hotels function as greeters, escorts for guests to their rooms, keeper of the lobby, patrol person, and preparer for the incoming day crew and guests. Tasks would include but are not limited to;
- Welcome late arriving guests, and escort guests to rooms.
- Carry luggage, baggage and other items for guests to rooms.
- Inform guests of amenities, breakfast times and check out time.
- Handover from the evening restaurant and bar team with regards to guests that are still in the public areas.
- Prepare guest bills ready for departure in the morning
- Patrol and secure hallways, common areas, entrances and other locations on grounds or in the hotel.
- Report malfunctioning equipment, irregular or unusual events, accidents, criminal incidents and damage to supervisors or maintenance as appropriate.
- Assist with any necessary evacuation of rooms or areas in the event of an alarm.
- Order and deliver morning newspapers to guests.
- Prepare breakfast room, conference and meeting rooms for use.
- Respond to problems experienced and to any requests for assistance from guests.
- Answer telephones as needed.
- Handover to the morning staff when they arrive for duty
- Reception administration

**Customer Service Skills**. The night porter job description includes skills in customer service. This involves assisting guests with luggage, answering questions and making snacks, beverages, and newspapers available consistent with requests. Also, night porters should exercise politeness and timely service to guests.

**Alertness Skills**. Given the late night and predawn shifts, night porters must remain alert during periods of mínimal activity. This necessitates being well-rested during daytime hours or prior to reporting for work. Night porters must be observant for doors left ajar, individuals in unauthorized areas, possibly illegal or dangerous conduct and other potential hazards or security issues. Night porters must demonstrate physical and mental acumen.

**Physical Skills**. Night porters spend their shifts standing and walking from the lobby area to rooms and around various areas of the hotel. Along with stamina, they need strength to push carts and lift and carry luggage, baggage, supplies and other items and clean. Even where guest check-ins may be less during the night than daytime hours, night porters may exert physical energy to clean equipment, floors, counters, lobbies, and other areas.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £10.00-£15.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Night shift

Supplemental pay types:

- Tips

Work authorisation:

- United Kingdom (required)

Work Location: In person

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