Service Coordinator

_Our client is currently looking for a Service Coordinator to join their busy team in Sunbury_

The company is the largest visual collaboration service provider in Europe, and the third largest globally. They specialise in the field of collaboration, with services and solutions which enable people to work better together.

They are currently looking for a Service Coordinator to join their UK support services team. This exciting and dynamic role is an essential part of their UK Services Team, with varied tasks such as assisting clients with faults, working with their strategicvendors, coordinating engineering resources, arranging logistics, service reporting requests or quote creation.

The role involves coordination, planning and decision making activities, and the ability to disseminate and channel information to individuals for subsequent action.Ensuring we deliver service excellence to their clients.

This busy and varied role will also involve dealing directly with the company'simpressive UK and International client base, building relationships with their clients, and ensuring services are delivered efficiently and effectively.

**Salary**: £23,000 - £25,000 per annum

**Service Coordinator Duties**:

- Responsible for the day-to-day logging and processing of Service Requests from clients, providing regular updates to customers regarding the progress of the request.
- Managing clients who require onsite engineering; liaising with field service engineers to ensure they attend site in the requested time frame, and with the correct information.
- Coordinating proactive tasks, which could include health checks for client’s estates, or software release management.
- Coordination of hardware repairs, or provision of advance replacements.
- Organising loan hardware, ensuring accurate tracking of assets whilst on loan.
- Logistics coordination - ensuring that equipment is ordered and delivered to the relevant parties.
- Responsible for ensuring documentation is updated accurately, and to agreed timescales.
- Quote creation and procurement - engaging with vendors or partners as required.
- Communicating with clients to build an excellent long-term service relationship and providing client reporting where required.

**Service Coordinator Requirements**:

- Excellent communication skills at all levels.
- Proven experience in being able to prioritise workloads.
- Ability to multitask.
- Attention to detail.
- Have an analytical approach to problem solving and decision making.
- Strong analytical skills, and the ability to interpret data.
- Ability to be self-motivated and work under pressure, often to strict deadlines.
- Excellent face to face, video, telephony and written communication skills.

**Desirable**:

- Experience of working in a customer service environment.
- Previous project delivery experience.
- Experience of corporate Audio-Visual or UC solutions.

**About the Company**:
Our client believes working together is the most exciting thing in the world. In the modern workplace, they enable people to share, discuss, and truly work together with videoconferencing, AV- and Smart technologies. For them, it doesn’t stop with technology,they will be there, every step of the way to help People work smarter, in different places and spaces.

Their ambition is to be the Thought Leader and Market Leader in their targeted verticals and markets. They are already No. 1 in their European, UK, Dutch and Norwegian regions, and now a Global Top 3 company in their industry. From 20 offices around theworld their 1,200 employees serve more than 2500 Clients ranging from innovative start-ups to Fortune 500 companies and Governments, in over 125 countries.

They believe that the key to success lies in the skill and passion of their people; Their values, being Passionate Innovators, Reliable Professionals and “In it Together” are all about how they build a culture to make their Brand Promise come true:
Working together.

Everywhere.