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Accommodation Officer

2 weeks ago

London Bridge Station, United Kingdom Kaplan International Full time

**Accommodation Officer**

**Reference number**: JR237830

**Location**:London Bridge

**Working pattern**: Full-Time

**Contract Type**:Permanent

**Number of roles**:1

**Salary**: £25,000 Per annum

We are looking for an **Accommodation Officer** to join our team.

As an Accommodation Officer, you will assist our students with all aspects of their accommodation booking. The role involves processing accommodation bookings and is the lead initial contact for student enquiries to assist with their accommodation. The role also involves working cross-departmentally to provide information on accommodation provision, to advise internal and external stakeholders of available options, and to answer any accommodation-related queries within specified SLAs. The role has a flexible base location split between home and our office in London.

**What you’ll bring to the role**
- Previous experience in a similar role with specific experience in student accommodation or have worked in reservations at a hotel.
- Strong computer skills including Microsoft Outlook, Word Excel; experience of using StarRez would be an advantage.
- Demonstrated accurate and efficient administrative and organisational skills with great attention to detail.
- High-level communication (written and oral) and interpersonal skills within a culturally diverse education community or similar environment.
- Demonstrated ability to prioritise competing tasks, meet deadlines and work under pressure as well as contribute and work within a team and independently.
- A flexible attitude and willingness to travel if required.

**What we do**

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

**What we offer**

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
- Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time._

**How to apply**

**Additional Application Information**

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

**Application Support**

**Disability Confident Scheme and Reasonable Adjustments**

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company

£25,000 Per annum