Temporary Accommodation Officer

6 days ago

London, United Kingdom MLH TRANSPORT LIMITED Full time

To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation (Council, Registered Provider, Private Sector Leased and Emergency Overnight Accommodation) and for the provision of a tenancy and support service to those assisted.

To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise.

PURPOSE OF JOB:
1. To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation.

2. For the provision of a tenancy and support service to homeless households..

3. To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise.

MAIN DUTIES:
1. To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard.

2. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings.

3. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required.

4. To identify service users with support needs and refer them to appropriate support or resettlement services.

5. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed.

6. To be aware of safeguarding (children’s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager”.

7. To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required.

8. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets.

9. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary.

**Job Types**: Full-time, Temp to perm
Contract length: 8 months

**Salary**: £19.00-£20.00 per hour

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Life insurance
- On-site gym
- Private dental insurance
- Private medical insurance

Ability to commute/relocate:

- London, SE18: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Temporary Accommodation Officer (required)
- homelessness (required)
- social housing (required)

Work Location: In person

Reference ID: MLH962007

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