Account Consultant- Niche Sales

Remote role

At Houseful, we’re here to help everyone make intelligent decisions about their home

Do the best work of your life

Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa, Mojo and Prime location. Together we’re creating the connections that power better property decisions, by unlocking the combined strength of software, data and insight.

We make moves with head and heart to achieve our big ambitions, and to drive progress in the property market. There’s never been a better time to join us.

We want to make Houseful more welcoming, fair and representative every day. We’ll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you’ve spent unemployed.

The Account Consultant - Niche Channels represents an exciting opportunity for someone who is passionate about real estate within the Overseas and Commercial markets.

Overseas Real Estate

Whilst our core business supports the growth and development of UK-based real estate agents and developers, we are equally proud of our international presence. We have a strong portfolio of overseas estate agents and developers, and we are seeking someone to help continue to grow and expand our international reach.

Commercial Real Estate

Within your remit, you will also be tasked with providing support to our Commercial real estate agents, and helping to grow our customer base.

Website Sales

Key Responsibilities
- Acquisition of new customers across our Overseas, Commercial and Website Sales.
- Focus on core markets across Europe and North America.
- Effectively managing our existing customers base.
- Retaining our existing customers base and helping to manage overall churn.
- Demonstrate quality customer engagement as well as maintain a high degree of business acumen and product awareness.
- Ensure that you maintain client records in Salesforce with accurate, high quality information.
- Continually develop your product knowledge to ensure you are comfortable discussing Zoopla’s entire product suite. Attend internal/external training sessions as and when appropriate to increase your skill set. Be responsible for continually updating your product, market and competitor knowledge.
- Maintain effective communication links with all other teams & departments across the business and communicate effectively with internal & external customers.
- To handle customer complaints or enquiries when appropriate and own the enquiry to completion.
- To act as an effective, professional ambassador for the company at all external events, conferences and presentations when required.
- Participate in special projects as and when required.

**Requirements**:

- Experience in B2B retention and sales, working in a consultative sales role.
- Understanding of CRM systems and their importance in commercial businesses.
- Outstanding organisational and time management skills that allow you to manage your own time effectively and work to tight deadlines.
- Ability to be flexible and comfortable in a fast-moving performance-led environment, adapting quickly to change.
- Self-motivated and results-orientated - with the ability to work on own initiative; demonstrate consistently sound judgement and creative thinking.
- Exposure working in digital transformation environments helping customers to understand the value of and how to unlock their digital potential.
- Communicating effectively with both internal and external customers and engaging constructively in team meetings etc.
- Desire to be part of and contribute to the success of a fast-growing organisation.
- Minimum intermediate IT skills in Google Slides/Sheets or Powerpoint/Excel.
- Basic knowledge of how websites work, or at least have the aptitude to learn some technical information.

Desired skills
- Knowledge of property, software or digital media background.
- Proven track record of working cross channel with a varied product portfolio.

To be successful, you will
- Be willing and able to work as part of a team.
- Be passionate about delivering positive customer experiences whilst driving results in a high performance sales environment.
- Demonstrate personal commitment to improving one’s own knowledge and sharing best practice with colleagues.

There’s always room to grow and learn with our roles so please don’t be put off if you don’t have all of these skills and experiences. It’s more important that you’re passionate about our mission to improve the home moving and owning experience for everyone.

**Benefits**:

- Everyday Flex - greater flexibility over where and when you work
- 25 days annual leave + extra days for years of service
- Day off for volunteering & Digital detox day
- Festive Closure - business closed for period between Christmas and New Year
- Cycle to work and electric