Customer Experience Agent

2 days ago

St Andrews, United Kingdom Sports Travel Group Full time

**What we’re looking for**:
We’re looking for an organised, enthusiastic and outgoing character, ideally with experience in a customer experience and satisfaction role. Our Customer Experience team assumes responsibility for all client communications at point of sale, guiding our travellers through to their date of travel and improving that journey at each point along the way.

You will work in tandem with our Fulfilment team, who oversee the supplier interaction and administration of each trip - as well as interacting closely with the Sales and Product teams. Among the daily tasks, you’ll be educating our clients pre-travel, gaining deeper knowledge of their interests, taking advantage of any upsell opportunities and creating deeper affinity between customer and our brand.

**The Opportunity**:
**Location**: St Andrews (office based)

**Salary**: £21,000-£24,000 per annum, experience dependent + eligibility for company bonus programme

**Hours**: Full time / 40 hours per week

**Additional**:
Workplace pension scheme (from 3 months)

25 days paid holiday per annum

**Responsibilities**:
To act as a contact for clients from point of sale onwards

To support a seamless and professional customer journey

To work closely with the Sales team to help strengthen relationships with existing and new clients alike

To provide information and guidance for customers in advance of travel

To work closely with our Fulfilment Team to ensure a deep understanding of trip details

To use customer interaction to improve our CRM

To assist with event hosting

**Requirements**:
Experience within a customer service environment

Outstanding communication skills

A warm and friendly personality

Great organisational skills

Creativity and ambition

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