Customer Support Coordinator

2 days ago

Slough, United Kingdom PINNACLE GROUP Full time

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

**The Role - Customer Support Coordinator**

We are currently looking for a Customer Support Co-Ordinator (Repairs and Maintenance); this role will offer the flexibility to work from home.

We are offering the opportunity for someone to join our friendly repairs and maintenance team; to deliver excellent Customer Service to our Landlords, Tenants and Local Authority clients. This is the ideal role for someone who loves variety, problem-solvingand delivering great customer service. You'll be the main point of contact for all incoming enquiries relating to repairs, maintenance & compliance.

**Duties/Key Responsibilities
- Run & monitor daily progress reports, ensure these are updated and the details are logged on the internal IT systems
- Assess Inspections reports to produce works orders in line with required property standards. Send appropriate correspondence. Complete appropriate administrative tasks.
- Receive repair requests and process accordingly
- Identify and recharge costs to landlords, tenants and local authorities where required
- Co-ordinate and monitor contractors effectively to ensure works are completed to standard and within set timescales.
- Liaise with landlords, tenants and contractors. Deliver excellent customer service at all times in accordance with Orchard & Shipman policies and procedures.
- Maintain and develop working relationship with local authority clients.
- You may be required to complete other duties as required by the business

**Skills**
- Previous administration/customer help desk experience essential
- Knowledge and understanding of repairs & property management essential
- Has built and developed relationships with a wide range of customers, clients and organisations
- Knowledge of using CRM systems
- Ability to communicate in oral and written information concisely, logically, and effectively
- Excellent IT skills including Microsoft Office packages
- Experience within an accommodation or customer service business desirable
- Understanding of housing and welfare benefit related issues desirable You may have experience of the following: Office Administrator, Office Assistant, Administrator, Admin

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